Quality Assurance Analyst
About the role
The Quality Assurance Analyst will contribute directly to the reliability, integration, and overall performance of key application systems by developing and maintaining effective test coverage, partnering with internal teams, and supporting high-quality releases. This role offers the opportunity to build deep knowledge of the Firm’s technology landscape, expand collaboration across multiple teams, and strengthen expertise in quality assurance practices, testing strategy, and application lifecycle support.
Responsibilities
- Collaborates with colleagues, technology teams and end users to determine proper test requirements and test environments.
- Develops manual requirements-based test scripts.
- Implements and coordinates manual testing to verify compatibility and reliability before applications are released to production.
- Documents and tests implementations and reports defects, anomalies and functionality changes encountered during testing.
- Troubleshoots basic errors found in testing to assist in engineering resolutions.
- Understands the Firm's operating environment and related application functionality.
- Aids in maintaining a repository of all testing related documents.
- Provides QA support on projects to implement new and existing application technologies ensuring all projects assigned are provided a QA workflow as required.
- Conducts research on applications as required for testing scenarios and in some cases to confirm compatibility in our environment.
- Maintains documentation on all tasks assigned.
- Performs other duties and responsibilities as assigned.
Requirements
- 4+ years of technical experience in an IT role.
- Excellent knowledge of document management systems.
- Ability to set and manage expectations.
- Ability to deal professionally and communicate clearly and concisely, both verbally and in writing, with internal and external clients on all levels.
- Detailed knowledge of testing of software testing procedure and documentation skills.
- Willingness to attend training classes to maintain and increase technical skillsets.
- Ability to effectively work in a team environment and with minimal supervision.
- Ability to set and quickly adjust priorities.
- Ability to present technological workflows to non-technical personnel.
- Strong ability to work in fast-paced environment and ability to multitask with ease is essential to the success of this position.
- Innovative, analytical approach to solving complex test problems and performing troubleshooting.
- Collaborates with others in testing.
- Automated testing experience would be an asset.
- Experience in Management Studio, JIRA, ServiceNow and application testing workflow tools a plus.
Skills
- Knowledge of document management systems.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to troubleshoot and resolve issues.
- Team player with strong interpersonal skills.
- Ability to learn and adapt to new technologies.
- Experience with Management Studio, JIRA, ServiceNow, and application testing workflow tools.
Benefits
The firm is committed to providing a supportive and inclusive workplace where all employees feel valued and respected. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and designed to accommodate the needs of the individual and the firm.
Qualifications
Qualifications include a bachelor's degree in computer science, information technology, or a related field, and 4+ years of relevant experience.
Skills
- Knowledge of document management systems.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to troubleshoot and resolve issues.
- Team player with strong interpersonal skills.
- Ability to learn and adapt to new technologies.
- Experience with Management Studio, JIRA, ServiceNow, and application testing workflow tools.
Benefits
The firm offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and designed to accommodate the needs of the individual and the firm.
Qualifications
Qualifications include a bachelor's degree in computer science, information technology, or a related field, and 4+ years of relevant experience.
Skills
- Knowledge of document management systems.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to troubleshoot and resolve issues.
- Team player with strong interpersonal skills.
- Ability to learn and adapt to new technologies.
- Experience with Management Studio, JIRA, ServiceNow, and application testing workflow tools.
Benefits
The firm offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and designed to accommodate the needs of the individual and the firm.
Qualifications
Qualifications include a bachelor's degree in computer science, information technology, or a related field, and 4+ years of relevant experience.
Skills
- Knowledge of document management systems.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to troubleshoot and resolve issues.
- Team player with strong interpersonal skills.
- Ability to learn and adapt to new technologies.
- Experience with Management Studio, JIRA, ServiceNow, and application testing workflow tools.
Benefits
The firm offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and designed to accommodate the needs of the individual and the firm.
Qualifications
Qualifications include a bachelor's degree in computer science, information technology, or a related field, and 4+ years of relevant experience.
Skills
- Knowledge of document management systems.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to troubleshoot and resolve issues.
- Team player with strong interpersonal skills.
- Ability to learn and adapt to new technologies.
- Experience with Management Studio, JIRA, ServiceNow, and application testing workflow tools.
Benefits
The firm offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and designed to accommodate the needs of the individual and the firm.
Qualifications
Qualifications include a bachelor's degree in computer science, information technology, or a related field, and 4+ years of relevant experience.
Skills
- Knowledge of document management systems.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to troubleshoot and resolve issues.
- Team player with strong interpersonal skills.
- Ability to learn and adapt to new technologies.
- Experience with Management Studio, JIRA, ServiceNow, and application testing workflow tools.
Benefits
The firm offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and designed to accommodate the needs of the individual and the firm.
Qualifications
Qualifications include a bachelor's degree in computer science, information technology, or a related field, and 4+ years of relevant experience.
Skills
- Knowledge of document management systems.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to troubleshoot and resolve issues.
- Team player with strong interpersonal skills.
- Ability to learn and adapt to new technologies.
- Experience with Management Studio, JIRA, ServiceNow, and application testing workflow tools.
Benefits
The firm offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and designed to accommodate the needs of the individual and the firm.
Qualifications
Qualifications include a bachelor's degree in computer science, information technology, or a related field, and 4+ years of relevant experience.
Skills
- Knowledge of document management systems.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to troubleshoot and resolve issues.
- Team player with strong interpersonal skills.
- Ability to learn and adapt to new technologies.
- Experience with Management Studio, JIRA, ServiceNow, and application testing workflow tools.
Benefits
The firm offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and designed to accommodate the needs of the individual and the firm.
Qualifications
Qualifications include a bachelor's degree in computer science, information technology, or a related field, and 4+ years of relevant experience.
Skills
- Knowledge of document management systems.
- Excellent communication skills.
- Detail-oriented and organized.
- Ability to troubleshoot and resolve issues.
- Team player with strong interpersonal skills.
- Ability to learn and adapt to new technologies.
- Experience with Management Studio, JIRA, ServiceNow, and application testing workflow tools.
Benefits
The firm offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and designed to accommodate the needs of the individual and the firm.
Qualifications
Qualifications include a bachelor's degree in computer science, information technology, or a related field, and 4+ years of relevant experience.
Skills
- Knowledge of document management systems.
- Excellent communication skills