Quality and Reliability Engineer

We need to output HTML fragment with sections: About the role? Actually headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. We have content: Title given but we shouldn't repeat job title as heading. We have description about role: "Turn field challenges into better products..." etc. That could be About the role or Responsibilities. We need to decide. We have sections: About the role (maybe overview), Responsibilities (what you will own), Requirements (required qualifications), Qualifications (preferred qualifications), Skills (maybe not explicit separate), Benefits (benefits mentioned: eligibility for Meriton's benefits programs, discretionary bonus), Pay (Base salary range), Schedule (travel expectations maybe? but schedule not given; travel is not schedule; we might not include Schedule unless explicit). The posting mentions travel 10-20% etc. That's not schedule. So we may omit Schedule. We must not include boilerplate like EEO, etc. We must preserve all substantive info. So include details: remote location, travel, etc. Could be in About the role or Responsibilities. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. So no heading for "Quality & Reliability Engineer". We'll have headings like About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. We need to ensure we don't create sections with filler. All sections have content. Let's extract content: About the role: overview: "Custom Mechanical Solutions delivers energy-efficient HVAC systems...". Also "If you're ready to grow your career...". Also description of CMS. Also "As part of the Meriton family...". Also "Turn field challenges into better products...". Also "The opportunity CMS is looking for a Quality & Reliability Engineer to own and continuously improve the field-to-factory quality feedback loop...". That could be About the role. Responsibilities: bullet list of "What you will own": Lead field-to-factory investigations..., Turn field intelligence..., Create field-ready solutions..., Drive clarity..., Use data..., Go where the evidence is... Also maybe "You will probably love this role if..." could be under Responsibilities or maybe a separate "Skills"? But we can incorporate as part of Responsibilities or maybe as a separate "Skills" but we have no explicit skills list. Could treat "You will probably love this role if..." as a list of traits/skills. Could put under Skills. Requirements: Required qualifications bullet list. Qualifications: Preferred qualifications bullet list. Benefits: "Eligible employees may participate in Meriton’s benefits programs in accordance with applicable plan terms." Also "This position is also eligible for a discretionary bonus." Also maybe mention remote work? That's not benefit but location. Pay: Base salary range: $95,000-$125,000 annually, depending on experience. Schedule: Not present; we omit. We also have location: Fully remote within the United States. Travel: Approximately 10–20% domestic and international travel. Could be included in About the role or Responsibilities. Probably under About the role as part of role details. We must not include Job ID/requisition numbers. We must not include boilerplate like EEO, etc. Now construct HTML. We'll start with

  About the role

  then

  ... overview ...

  . Might need multiple paragraphs. We need to preserve all substantive info; we can split into multiple

  as needed. Let's craft. About the role paragraph: Include description of CMS, mission, remote, travel, opportunity. Responsibilities:

  Responsibilities

  then
  • ... each bullet. We have bullet list from "What you will own": 6 items. Also maybe include "You will probably love this role if..." as Skills. Requirements:

    Requirements

    then
    of required qualifications. Qualifications:

    Qualifications

    then
    of preferred qualifications. Skills: maybe

    Skills

    then
    of traits from "You will probably love this role if...". Benefits:

    Benefits

    then
    of benefits: eligibility for Meriton's benefits programs, discretionary bonus. Pay:

    Pay

    then

    Base salary: $95,000-$125,000 annually, depending on experience.

    We should not include schedule. Check for any duplicate content: Ensure we didn't miss any substantive info like "Work from where you are. This is a fully remote position that can be based anywhere within the United States. Approximately 10-20% domestic and international travel is expected, including travel to customer sites and manufacturing facilities in Mexico. Travel may be heavier initially while you build relationships with key stakeholders and learn the factory systems. Travel to Mexico is generally expected up to four times per year to support investigations, gather technical evidence, collaborate with factory teams, and validate corrective actions." This is location/travel info; we can include in About the role. Also "As part of the Meriton family of companies, CMS maintains its specialized technical expertise and customer-focused approach while benefiting from the resources and long-term investment of a growing national organization." Include. Also "Custom Mechanical Solutions delivers energy-efficient HVAC systems across the Pacific Northwest, with deep expertise in healthcare, education, data centers, and retrofit projects. We work with top manufacturers to meet performance and sustainability goals—always focused on quality, care, and progress." Include. Also "If you're ready to grow your career, we’re glad you found us. At CMS, you’ll join a team that supports your development and gives you space to make an impact. We review every application carefully and appreciate your interest in growing your career with our team." Include. Also "About Custom Mechanical SolutionsCustom Mechanical Solutions (CMS) provides commercial HVAC equipment and technical solutions for complex building applications. We partner with contractors, engineers, building owners, and manufacturers throughout the equipment lifecycle—from system design and delivery through startup, troubleshooting, and field support." Include. Now ensure we don't repeat. Let's craft HTML. We'll need to escape any special characters? Not needed. We'll produce:

    About the role

    Custom Mechanical Solutions delivers energy-efficient HVAC systems across the Pacific Northwest, with deep expertise in healthcare, education, data centers, and retrofit projects. We work with top manufacturers to meet performance and sustainability goals—always focused on quality, care, and progress.

    As part of the Meriton family of companies, CMS maintains its specialized technical expertise and customer-focused approach while benefiting from the resources and long-term investment of a growing national organization. CMS provides commercial HVAC equipment and technical solutions for complex building applications, partnering with contractors, engineers, building owners, and manufacturers throughout the equipment lifecycle—from system design and delivery through startup, troubleshooting, and field support.

    If you're ready to grow your career, we’re glad you found us. At CMS, you’ll join a team that supports your development and gives you space to make an impact. We review every application carefully and appreciate your interest in growing your career with our team.

    This is a fully remote position that can be based anywhere within the United States, with approximately 10–20% domestic and international travel expected (including travel to customer sites and manufacturing facilities in Mexico). Travel to Mexico is generally expected up to four times per year to support investigations, gather technical evidence, collaborate with factory teams, and validate corrective actions.

    Turn field challenges into better products, stronger processes, and more reliable outcomes. Join a growing National Accounts team where your technical judgment, curiosity, and follow-through will connect the jobsite to the factory and help shape how quality is managed as the business scales. CMS is looking for a Quality & Reliability Engineer to own and continuously improve the field-to-factory quality feedback loop for custom commercial and industrial HVAC equipment. You will lead technical investigations, turn incomplete field information into clear problem statements, and keep root-cause and corrective-action work moving through verified closure.

    Then Responsibilities:

    Responsibilities

    • Lead field-to-factory investigations. Coordinate quality issues from initial report through containment, root cause, corrective action, and verified closure.
    • Turn field intelligence into action. Gather the technical evidence needed for faster decisions and translate recurring trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation.
    • Create field-ready solutions. Develop clear, controlled Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence.
    • Drive clarity and accountability. Keep owners, milestones, risks, decisions, and overdue actions visible. Remove blockers and escalate high-impact or aging issues when needed.
    • Use data to improve the program. Maintain quality dashboards and reports, identify systemic trends and emerging risks, and provide concise updates to leadership, project teams, customers, and factory partners.
    • Go where the evidence is. Travel to customer sites and manufacturing facilities in Mexico to inspect equipment, support troubleshooting, gather evidence, collaborate with factory teams, and validate repair effectiveness.
    Then Requirements:

    Requirements

    • A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience.
    • At least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support.
    • Strong mechanical and/or electrical investigation and troubleshooting skills.
    • Working knowledge of structured problem-solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA. Ability to translate incomplete field information into clear technical problem statements and drive corrective actions through verified closure.
    • Ability to communicate complex technical issues clearly to technical and nontechnical audiences.
    • Ability to travel domestically and internationally approximately 10–20%, including travel to manufacturing facilities in Mexico.
    • A valid passport at the time of hire is preferred; candidates without one must be able to obtain one within the first 90 days of employment.
    Then Qualifications:

    Qualifications

    • Five or more years of relevant quality, reliability, field-service, commissioning, or technical investigation experience.
    • Direct experience with commercial or industrial HVAC equipment. Experience with custom air-handling equipment, controls, construction drawings and specifications, startup, commissioning, or active job-site processes.
    • Experience working directly with manufacturing facilities, suppliers, factory quality teams, or field-service organizations.
    • Experience developing technical repair procedures, Field Service Bulletins, corrective-action documentation, or quality dashboards.
    Then Skills (from "You will probably love this role if..."):

    Skills

    • When something fails, your first question is “Why?” and you keep digging until the evidence supports the answer.
    • You enjoy both the technical details and the bigger picture, from walking a jobsite and troubleshooting equipment to explaining the path forward clearly.
    • You take ownership without waiting for every step to be laid out, bring the right people together, and keep work moving until the issue is truly closed.
    • You are comfortable influencing across teams, even when you do not directly manage the people involved.
    • You want to help build and improve a quality program, not simply maintain one.
    Then Benefits:

    Benefits

    • Eligible employees may participate in Meriton’s benefits programs in accordance with applicable plan terms.
    • This position is also eligible for a discretion