Quality and Reliability Engineer

About the role

Custom Mechanical Solutions (CMS) delivers energy-efficient HVAC systems across the Pacific Northwest, with deep expertise in healthcare, education, data centers, and retrofit projects. As part of the Meriton family, CMS provides commercial HVAC equipment and technical solutions for complex building applications, partnering with contractors, engineers, building owners, and manufacturers throughout the equipment lifecycle. The Quality & Reliability Engineer role is a fully remote position that can be based anywhere within the United States, with approximately 10–20% domestic and international travel. Travel may be heavier initially while you build relationships with key stakeholders and learn factory systems, and includes up to four trips per year to manufacturing facilities in Mexico to support investigations, gather evidence, collaborate with factory teams, and validate corrective actions.

Responsibilities

• Lead field-to-factory investigations: coordinate quality issues from initial report through containment, root cause, corrective action, and verified closure.
• Turn field intelligence into action: gather technical evidence for faster decisions and translate recurring trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation.
• Create field-ready solutions: develop clear, controlled Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence.
• Drive clarity and accountability: keep owners, milestones, risks, decisions, and overdue actions visible; remove blockers and escalate high-impact or aging issues when needed.
• Use data to improve the program: maintain quality dashboards and reports, identify systemic trends and emerging risks, and provide concise updates to leadership, project teams, customers, and factory partners.
• Go where the evidence is: travel to customer sites and manufacturing facilities in Mexico to inspect equipment, support troubleshooting, gather evidence, collaborate with factory teams, and validate repair effectiveness.

Requirements

• Bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience.
• At least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support.
• Strong mechanical and/or electrical investigation and troubleshooting skills.
• Working knowledge of structured problem‑solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA; ability to translate incomplete field information into clear technical problem statements and drive corrective actions through verified closure.
• Ability to communicate complex technical issues clearly to technical and non‑