Quality and Process Improvement Specialist

About the role

The Quality and Process Improvement Specialist will lead internal coordination efforts towards achieving a CMMI V3.0 Maturity Level 3 for Services rating. This role requires experience with CMMI Services V3.0 and a strong understanding of process improvement, internal capability building, and appraisal preparation.

Responsibilities

• Lead CMMI implementation, prioritize improvement areas, document, engage teams, map processes, implement continuous improvement programs, and initiate training initiatives.
• Develop, implement, and maintain CMMI V3.0 L3 Services, ISO 9001, and ISO 20000 processes and procedures.
• Conduct gap analyses to assess current processes against CMMI/ISO requirements and identify areas for improvement.
• Cook up and coordinate across internal teams to support the implementation of CMMI Services V3.0 practice areas.
• Prepare documentation and reports for CMMI appraisals and ISO certification audits.
• Coordinate internal audits and readiness reviews to ensure compliance with CMMI standards.
• Work closely with stakeholders to foster a culture of continuous improvement and quality management.
• Provide guidance on process improvement initiatives and best practices.
• Provide coaching and change management support to teams adopting new processes.

Requirements

• 3+ years of experience supporting CMMI implementation, quality assurance, or process improvement.
• Strong understanding of CMMI V3.0 L3 SVCS, ISO 9001/ISO20000 standards, practices, and standards.
• Proven experience with process mapping, documentation, and internal auditing.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Strong analytical and problem-solving skills.
• Bachelor’s degree in Engineering, Computer Science, or a related field.

Qualifications

• Desired: CMMI certification or training, ISO internal auditor certification or training, strong background in process improvement, quality assurance, and project management, particularly in the context of services projects.
• Active clearance or ability to obtain a clearance.

Skills

• Strong understanding of CMMI V3.0 L3 SVCS, ISO 9001/ISO20000 standards, practices, and standards.
• Proven experience with process mapping, documentation, and internal auditing.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Strong analytical and problem-solving skills.

Benefits

Bluehawk, LLC is an Equal Opportunity/Affirmative Action /EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity Employer.