Quality and Compliance Manager - Human Services Agency

Qualifications

• Education- Master’s Degree with a minimum of 2 years’ administrative or program compliance experience
  • Bachelor’s degree with a minimum of 4 years’ administrative or program compliance experience.
  • Minimum of 2 years’ supervisory experience.
• Skills
  • Analytical skills necessary to assist efforts in developing creative solutions to problems identified in services and/or areas in need of improvement.
  • Advanced computer and information technology skills including electronic health records, databases etc.
  • Strong interpersonal and excellent verbal and written communication skills.
  • Ability to multi-task, problem solve, prioritize and follow through on workload as needed.
  • Ability to conduct and/or oversee investigations and make recommendations for corrective action.
  • Ability to develop policies and procedures to support Quality Improvement and Corporate Compliance initiatives
  • Detail oriented and ability to audit based on regulations and/or requirements.
  • Knowledge of OPWDD, OMH, OCFS, DOH, RHY regulations and requirements.
  • Highly motivated, self-starter and can work well individually or in a team environment.
  • Legally able to operate a vehicle in NYS.

Responsibilities

• Conduct and/or oversee audits to ensure compliance with regulations and that program requirements are being met and high quality standards are being maintained.
• Assist with developing and implementing required Plans of Correction.
• Conduct and/or oversee follow-up audits to monitor improvements and Plans of Correction.
• Assist with implementation and maintenance of the Corporate Compliance program.
• Provide feedback and guidance to programs and implement strategies to improve quality and compliance of documentation and services.
• Provide reports to Administration regarding adherence to standards and areas of potential risk.
• Assist with Corporate Compliance investigations of complaints, compliance, and incident-related concerns.
• Assist with oversight of the incident management process.
• Assist with writing policies and procedures to support quality and compliance initiatives.
• Aid in developing and tracking Agency outcomes to refine, develop and manage Quality goals.
• Aid in data collection, analysis and compilation of reports as required to analyze Agency compliance and performance.
• Aid in tracking Agency and program training requirements and coordinating training as needed.
• Revise Agency training presentations as needed.
• Assist in providing support with external audits and site visits.
• Conduct Special Investigations as assigned.
• Conduct Agency Surveys as requested.
• Maintain knowledge of and adhere to agency, state, and federal regulations and requirements.
• Assist with HIPAA related inquiries and privacy issues.
• Responsible for maintaining strict program and client confidentiality.
• Participate in staff meetings, training activities and relevant committees.
• Participate as a member of the Area Corporate Compliance and Incident Review Committees and act as chair of the committees in the absence of the Quality and Compliance Director.
• Perform other related duties as required.