Quality Analyst - Financial Crimes

About the role

In this position, you will support high-quality fraud and AML financial crime monitoring by reviewing cases across both disciplines, identifying deviations, and strengthening investigative accuracy across operations. You will act as a key contributor in the first line of defense, assessing investigator decisions and adherence to procedures while delivering data-driven insights to Compliance and Operations teams about the overall program. By identifying quality gaps across fraud and AML workflows, you will help drive continuous improvement, standardization, and operational excellence.

You will also contribute to training enablement by providing structured feedback and actionable insights that enhance end-to-end financial crime process quality. You'll work in a tech-forward environment that's increasingly leaning on data and AI-assisted tooling to sharpen case review—there's plenty of room to bring in better ways of working if you're the type who enjoys that.

Responsibilities

• Review cases across fraud and AML disciplines to identify deviations and strengthen investigative accuracy.
• Assess investigator decisions and adherence to procedures as part of the first line of defense.
• Deliver data-driven insights to Compliance and Operations teams to improve the overall program.
• Identify quality gaps in fraud and AML workflows to drive continuous improvement and standardization.
• Contribute to training enablement by providing structured feedback and actionable insights.
• Leverage data and AI-assisted tooling to enhance case review processes.

Qualifications

• 5+ years of direct, hands-on experience investigating cases across KYC, Fraud, and AML—including onboarding, due diligence, alert handling, case investigations, and SAR writing/filing (experience with multiple jurisdictions is a plus).
• A university degree in Finance, Law, Business Administration, Criminology, or a related field connected to financial crime prevention.
• Ideally, 1–3 years of experience performing quality control reviews, peer assessments, or evaluations of investigation standards within KYC, AML, and/or fraud environments.
• A solid understanding of AML and KYC regulatory expectations and fraud prevention frameworks, including familiarity with FATF recommendations and relevant regional guidance.
• Strong analytical and written communication skills, with experience contributing to quality assessments, defect documentation, and reporting.

Skills

• Own your outcomes—see findings through to resolution rather than just flagging them.
• Team-first transparency—share findings and credit openly; help colleagues succeed.
• Courage and accountability—voice dissent or flag mistakes, treating being wrong as an opportunity.
• Challenge the status quo—question processes, decisions, or checklists when something looks off; argue your position but execute once a decision is made.
• Ability to communicate investigative reasoning clearly and collaborate effectively with investigators and team leads.
• Comfort operating in ambiguity—apply sound judgment when procedures don’t cover every scenario, with a bias toward figuring it out.

Nice-to-haves

• Experience building and creating solutions rather than waiting for others to do it.
• Multilingual skills (German, French, and Swedish are ideal).
• Enthusiasm for tech and AI—comfort with adopting new tools, automating manual steps, and using AI-assisted analysis.
• Fast learner—able to quickly pick up new typologies, systems, and regulatory changes.
• Experience coaching and supporting others to help them grow.
• Demonstrated continuous learning (e.g., CAMS, CFE, Project Management, Masterclasses, SQL).
• Any technical skills—all are welcome and a bonus.

Pay

In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.