Quality Analyst (ERT - Detroit)

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. It serves clients in sectors like social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With a global workforce of approximately 60,000 employees, TaskUs operates in 23 locations across 12 countries, including the Philippines, India, and the United States. The company fosters a People First culture, prioritizing employee well-being and professional growth.

What We Offer

We offer competitive salaries and comprehensive benefits, including medical, dental, and vision insurance; a 401(k) with company match; and paid time off. We also encourage internal mobility and professional development.

Job Description

The Quality Analyst role involves completing audits or evaluations, coaching teammates, reporting performance, and identifying and escalating quality issues. Key responsibilities include auditing calls/interactions/transactions, coaching for performance improvement, reporting performance data, participating in team meetings, and suggesting process/system improvements.

Technical Skills and Qualifications

• Graduate of any course (preferred)
• At least one-year of work experience as a Quality Analyst (preferred)
• Basic skills in Excel or Google Sheets
• Problem-solving skills
• Familiarity with quality tools like cause and effect, histogram, correlation, and others (preferred)

Soft Skills

• Strong customer centricity
• Assertive feedback provision
• Good written and verbal communication skills
• Logical thinking
• Paying strong attention to detail
• Working with minimal supervision
• Initiative and good judgment
• Multiple project handling ability
• Effective working relations with a diverse team
• Continuous Improvement mindset

How We Partner to Protect You

TaskUs does not solicit money from applicants during the application process. We ensure that all communications are with authorized recruiters. We are committed to diversity and inclusion, fostering an environment where everyone can thrive.

Equal Opportunity Employer

We are proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity, ensuring an inclusive environment for all employees.

Application Information

To apply, visit https://www.taskus.com/careers/.