Quality Analyst

About the role

The Mortgage Quality Control Analyst is responsible for monitoring and evaluating the quality of mortgage loan processing activities to ensure compliance with internal policies, investor requirements, and regulatory guidelines. This role reviews completed mortgage loan files, including government loan products such as FHA, VA, and USDA loans, to validate the accuracy and completeness of required documentation and confirm that all underwriting and closing conditions have been satisfied.

Responsibilities

• Reviews completed mortgage loan files, including government loan products such as FHA, VA, and USDA loans, to validate the accuracy and completeness of required documentation and confirm that all underwriting and closing conditions have been satisfied.
• Identifies deficiencies, documentation errors, or compliance concerns and works with designated teams to ensure corrective actions are completed.
• Tracks and documents quality issues, performance metrics, and process improvement opportunities for management review.
• Provides information to support employee feedback and training initiatives.
• Helps ensure adherence to established productivity, accuracy, and timeliness standards.
• Serves as a key contributor to maintaining operational excellence, reducing risk, and supporting a high-quality customer experience throughout the mortgage loan lifecycle.

Requirements

• High school diploma or equivalent
• Typically one to two years of relevant experience, preferably in quality analysis and measurement activities

Preferred Skills/Experience

• Good knowledge and understanding of the products and services applicable to the assigned area
• Good knowledge of the productivity and accuracy standards of the assigned area
• Effective verbal and written communications skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Experience in the mortgage industry, with knowledge of mortgage loan processes, documentation, and quality control practices
• Knowledge of government mortgage products, including FHA, VA, and USDA loan programs
• Strong attention to detail with the ability to maintain a high level of accuracy when reviewing loan files and documentation
• Excellent verbal and written communication skills, with the ability to effectively collaborate with internal partners and communicate quality findings
• Strong time management and organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment

Qualifications

• High school diploma or equivalent
• One to two years of relevant experience, preferably in quality analysis and measurement activities

Skills

• Good knowledge and understanding of the products and services applicable to the assigned area
• Good knowledge of the productivity and accuracy standards of the assigned area
• Effective verbal and written communications skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Experience in the mortgage industry, with knowledge of mortgage loan processes, documentation, and quality control practices
• Knowledge of government mortgage products, including FHA, VA, and USDA loan programs
• Strong attention to detail with the ability to maintain a high level of accuracy when reviewing loan files and documentation
• Excellent verbal and written communication skills, with the ability to effectively collaborate with internal partners and communicate quality findings
• Strong time management and organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Adoption assistance

Pay Range

$21.25 - $28.32