Quality Analyst
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success.
This is a remote role based anywhere in the United States with a work schedule of Monday - Friday, 8:00 AM - 5:00 PM. PNC does not provide sponsorship for employment visas or participate in STEM OPT for this position.
About the role
Supports the development and continuous improvement of the quality management system. Generates reports for distribution to various users in the organization, customers, or suppliers. Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels. Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions. Provides conclusions and recommendations for issues and/or continuous improvement projects.
PNC employees are expected to be:
- Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Managing Risk – Assessing and effectively managing all risks associated with business objectives to ensure adherence to PNC’s Enterprise Risk Management Framework.
Responsibilities
- Support the development and continuous improvement of the quality management system.
- Generate reports for distribution to various users in the organization, customers, or suppliers.
- Participate in supplier quality improvement initiatives; work with suppliers to develop and improve incoming quality levels.
- Conduct quality analysis; identify systemic issues, facilitate root cause analysis, and implement corrective actions.
- Provide conclusions and recommendations for issues and continuous improvement projects.
Requirements
- Bachelor’s degree or a comparable combination of education, job-specific certification(s), and experience (including military service).
- Typically requires less than 1 year of professional experience and/or successful completion of a formal development program.
Skills
Preferred Skills:
- Change Management
- Corporate Governance
- Data Analytics
- Process Efficiencies
- Process Improvements
- Risk Assessments
Competencies:
- Accuracy and Attention to Detail
- Analytical Thinking
- Coaching Others
- Customer Support Policies, Standards, and Procedures
- Data Gathering and Reporting
- Effective Communications
- Internal Controls
- Managing Multiple Priorities
- Quality Management
Pay
Base Salary: $49,500.00 – $82,500.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible, with payment based on company, business, and/or individual performance.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include:
- Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- A robust wellness program with financial incentives.
- Paid time off, including:
- Maternity and/or parental leave.
- Up to 11 paid holidays each year.
- 9 occasional absence days each year (unless otherwise required by law).
- Between 15 to 25 vacation days each year, depending on career level and years of service.