Qualia Administrator / Super User

What You'll Do

• Act as the primary point of contact for platform-related questions, support, and ongoing enhancements
• Configure and maintain workflows, transaction stages, and document templates to align with business needs and regulatory requirements
• Partner with internal teams to optimize processes, streamline operations, and improve user adoption
• Support end users by troubleshooting issues, delivering training, and creating clear documentation (guides, runbooks, and resources)
• Oversee user roles, permissions, and data security to ensure sensitive information is protected
• Collaborate with cross-functional teams to identify system limitations and recommend scalable solutions

What You Bring

• 3+ years of hands-on experience as a system administrator or power user within a real estate closing or title/escrow platform
• Strong technical aptitude with the ability to understand data structures and map complex workflows
• Experience configuring software platforms, including permissions, templates, and integrations
• Excellent communication skills, with the ability to translate technical concepts for diverse audiences
• Detail-oriented mindset with a focus on compliance, accuracy, and continuous improvement

Nice to Have

• Experience supporting software integrations or system implementations
• Background in training or supporting end users in a regulated environment