QSS Customer Support Specialist
Responsibilities
- Field customer calls and complaints, providing prompt and effective resolutions.
- Collaborate with vendors and internal teams to drive timely resolutions for customers, ensuring a seamless experience.
- Handle complex and sensitive customer issues.
- Able to think critically and make sound decisions.
- Own the customer experience from start to finish.
- Able to escalate issues when necessary.
- Manage workload and prioritize tasks.
- Identify process gaps and areas for improvement based on customer feedback and experience working with the team.
- Work closely with the Manager to implement process improvements that benefit the customer and the business.
- Maintain detailed records of customer interactions and track the status of customer issues to ensure follow-up and closure.
- Continuously provide feedback to help improve overall customer service strategies and initiatives.
Requirements
- 3+ years of experience in customer service, customer success, or customer experience, with a proven track record of resolving customer concerns and delivering positive outcomes.
- Demonstrated ability to identify process improvements, streamline workflows, and drive operational efficiencies.
- Excellent verbal and written communication skills, with strong problem-solving, decision-making, and conflict resolution capabilities.
- Highly organized and self-motivated, with the ability to prioritize competing responsibilities and thrive in a fast-paced environment.
- Collaborative team player with experience building effective relationships and partnering with internal teams, customers, and external stakeholders.
Qualifications
- Solar Industry experience (Renewable) TPO and/or Loan business models
- Spanish fluency
Benefits
Physical, Mental & Environmental Demands: Mobility (Standing 20%, Sitting 70%, Walking 10%), Strength (Pulling up to 10 Pounds, Pushing up to 10 Pounds, Carrying up to 10 Pounds, Lifting up to 10 Pounds), Dexterity (Typing Frequently, Handling Frequently, Reaching Frequently), Agility (Turning Occasionally, Twisting Occasionally, Bending Occasionally, Crouching Occasionally, Balancing Never, Twisting Occasionally, Bending Occasionally, Crouching Occasionally, Climbing Never, Crawling Never, Kneeling Occasionally).
The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications. This target salary range is for CA positions only and should not be interpreted as an offer of compensation. You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.