Customer Support Specialist

Essential Duties and Responsibilities

• Responds to a high volume of inbound customer calls and emails in a timely, professional, and customer-focused manner.
• Processes customer orders received by phone, email, or other approved channels.
• Provides order status, delivery and shipment information, inventory and product availability, pricing, quotes, and other related customer support.
• Aids customers with product inquiries, basic troubleshooting, e-commerce support, returns, and general service needs.
• Utilizes CRM to document customer interactions, manage follow-up activities, track customer inquiries, and support timely resolution of open issues.
• Processes tickets for customer returns and other service-related matters.
• Maintains accurate and up-to-date customer account information in company systems.
• Serves as an advocate for the customer by helping resolve concerns and coordinating with supporting departments as needed.
• Suggests operational and process improvements to better serve customers and streamline internal processes.
• Provides operational support to supporting departments as needed.

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Education And/or Experience: Associate degree or equivalent combination of education and experience. Minimum of two years of customer service, sales support, call center, or related experience in a fast-paced environment. Experience Handling Inbound Customer Calls And Emails Strongly Preferred. Experience using CRM, order entry, or customer management systems preferred. Dental, orthodontic, medical device, manufacturing, or distribution experience a plus.

How to Apply

Contact the employer by telephone or by email:

• Phone: Pharo, Jessica (716) 871-1161 ext. 271
• Email: JPharo@greatlakesdentaltech.com