QSR Lead Team Member

Job Summary

This position directly supervises the operations of a shift in a restaurant. The Restaurant Shift Lead coordinates the work of team members assigned to the shift and maintains the Company and Brand operational standards ensuring all guests leave satisfied.

Expectations

• Provides excellent guest service in a fast and friendly manner and coaches team members to do the same
• Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
• Assigns shift duties to team members and follows up to ensure completion
• Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
• Coaches team members to follow guidelines for food preparation and production management
• Safeguards product quality, food safety, and operational standards
• Maintains accuracy of all cash, sales, and inventory control records for the duration of the shift
• Completes end of shift and end of day paperwork and counts as required
• Communicates any discrepancies to immediate supervisor
• Guarantees a safe environment for team members and guests by following all government laws and safety codes
• Completes reports on all incidents following our 5-minute rule policy
• Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

Qualifications

• Excellent communication skills
• Motivates, coaches, and leads team members
• Acts with integrity; keeps commitments
• Contagious positive attitude
• Exhibits a sense of urgency
• Focuses on achieving results while having fun!
• Team player who can work well with others or independently

Benefits

• Unlimited tip pooling
• Medical, Dental, Vision, Term Life and AD&D plans
• Flexible spending and health savings accounts (FT)
• Vacation paid time off
• Company holidays paid at time and a half
• Matching 401(k)
• Tuition Reimbursement
• Stock Purchase Plan
• Employee Discount Program
• Discount Meal Benefit
• Wellness Plan

Shift Availability

Shift Availability: Flexible (Days, Evenings, Overnights + Weekends)

Time Type

Time Type: Full time