QSR Team Member

About the role

The Team Member greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.

Responsibilities

• Exhibits a cheerful and helpful manner while greeting guests and preparing orders, trying to upsell and promote new items.
• Demonstrates a complete understanding of menu items and explains them to guests accurately.
• Uses Point of Sale system/cash register to record the order and compute the bill.
• Collects payment from guests and makes change.
• Performs cash counts when starting and ending a shift, accounting for all money and credit card receipts.
• Prepares food neatly, according to recipes and in a timely manner.
• Checks products in sandwich unit area and restocks items to ensure sufficient supply throughout the shift.
• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
• Cleans and maintains all areas of the restaurant to promote a clean image.
• Understands and adheres to all quality standards, recipes and procedures as outlined in the location operation manual.
• Performs light paperwork duties as assigned.
• Completes required training courses as directed.

Requirements

• Ability to understand and implement written and verbal instruction.
• Physical ability to work any area of the restaurant when needed and to operate a computerized point of sale system/cash register.
• Position requires bending, standing, and walking the entire workday.
• Must be able to lift 10 pounds frequently and up to 50 pounds occasionally.

Skills

• Cheerful and helpful guest service.
• Upselling and promoting new items.
• Menu knowledge and accurate explanation.
• POS/cash register operation.
• Cash handling and change making.
• Food preparation per recipes.
• Food safety and sanitation compliance.
• Cleaning and maintenance of restaurant areas.
• Ability to follow quality standards and procedures.
• Completion of required training.

Schedule

Full time/part time and day shift/night shift/weekend shift positions vary by location.