QSR Team Member

Reports to: Management

About the role

The Team Member greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.

Responsibilities

• Exhibits a cheerful and helpful manner while greeting guests, preparing their orders, and trying to upsell and promote new items.
• Demonstrates a complete understanding of menu items and explains them to guests accurately.
• Uses Point of Sale system/cash register to record the order and compute the amount of the bill.
• Collects payment from guests and makes change.
• Performs cash counts when starting and ending a shift, accounting for all money and credit card receipts.
• Prepares food neatly, according to recipes and in a timely manner.
• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
• Understands and adheres to proper food handling, safety, and sanitation standards during food preparation, service, and cleanup.
• Cleans and maintains all areas of the restaurant to promote a clean image.
• Understands and adheres to all quality standards, recipes, and procedures as outlined in the location operation manual.
• Performs light paperwork duties as assigned.
• Completes required training courses as directed.

Requirements

• Ability to understand and implement written and verbal instruction.

Essential Functions

• Physical: Must be able to work any area of the restaurant when needed and to operate a computerized point of sale system/cash register.
• Position requires bending, standing, and walking the entire workday.
• Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.

Full time, part time, day shift, night shift, and weekend shift positions vary by location.