QRM - Quality Specialist - Senior Consultant - C_MAT

About the role

The Quality Program team supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across industries and offering portfolios. We welcome candidates with strong transferrable skills and a diverse professional background. Prior QRM experience is not required.

Responsibilities

• Oversight and contextual ownership of industry engagements
• Supporting the highest risk projects in an industry using all available tools and data
• Equipping Risk Managers with real-time information during discussions with engagement leaders
• Tracking, monitoring, and escalating early warning indicators through Quality processes in DEP, red review calls, and active engagement with industry
• Orchestrating Industry updates on Cost of Quality (CoQ) data and trends as applicable
• Updating Engagement Status Notes for high-risk engagements with the simple facts - the issue and what we are doing to solve
• Communicating and coordinating back with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues, equipping them with necessary updates to maintain relationships with Quality and Risk leaders, and to help inform on strategic and analytic initiatives
• Updating DEP with the most relevant output of red review calls and financial status updates from Finance Risk Leaders
• Managing CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager / Finance
• Serving as the primary QRM liaison with Industry Finance Risk Leaders to understand and socialize escalating financial risks that may impact delivery quality

Qualifications

• 5+ years of experience in project management, program management, or engagement oversight
• BBA/BA/BS in related field
• Masters' Degree in related field preferred