QRM - Quality Specialist - Senior Consultant - C_MAT

About the role

The Quality Program team supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across industries and offering portfolios. This role works closely with Quality and Risk leaders, Finance Risk Leaders, and other stakeholders to maintain visibility into engagement health, support risk-related discussions, and help ensure quality issues are tracked, communicated, and addressed.

Responsibilities

• Oversight and contextual ownership of industry engagements
• Support the highest risk projects in an industry using all available tools and data
• Equip Risk Managers with real-time information during discussions with engagement leaders
• Track, monitor, and escalate early warning indicators identified through Quality processes in DEP (QRM's quality management system), red review calls, and active engagement with industry
• Orchestrate Industry updates on Cost of Quality (CoQ) data and trends as applicable
• Keep Engagement Status Notes updated for high-risk engagements with the simple facts - the issue and what we are doing to solve
• Communicate and coordinate back with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues, equipping them with necessary updates to maintain relationships with Quality and Risk leaders, and to help inform on strategic and analytic initiatives
• Update DEP with the most relevant output of red review calls and financial status updates from Finance Risk Leaders
• Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager / Finance
• Support the design and testing of system and reporting enhancements that will optimize Quality Program operations
• Manage bi-directional relationships
• Serve as the primary QRM liaison with Industry Finance Risk Leaders to understand and socialize escalating financial risks that may impact delivery quality

Qualifications

• 5+ years of experience in project management, program management, or engagement oversight
• BBA/BA/BS in related field
• Masters' Degree in related field preferred