QRM - Quality Specialist - Senior Consultant - C_MAT
Deloitte · San Diego, CA · 3 days ago
HybridQuality Assurance$96k–$188k/yrFull-time
About the role
The Quality Program team supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across industries and offering portfolios. We welcome candidates with strong transferrable skills and a diverse professional background. Prior QRM experience is not required. We offer robust onboarding and training to prepare you for success in our organization.
Responsibilities
- Oversight and contextual ownership of industry engagements
- Support the highest risk projects in an industry using all available tools and data
- Equip Risk Managers with real-time information during discussions with engagement leaders
- Track, monitor, and escalate early warning indicators through Quality processes in DEP, red review calls, and active engagement with industry
- Orchestrate Industry updates on Cost of Quality (CoQ) data and trends as applicable
- Keep Engagement Status Notes updated for high-risk engagements with the simple facts - the issue and what we are doing to solve
- Communicate and coordinate back with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues
- Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager / Finance
- Support the design and testing of system and reporting enhancements that will optimize Quality Program operations
- Manage bi-directional relationships with Risk Managers, QEL, and Quality Analytics and Enablement Manager
- Serve as the primary QRM liaison with Industry Finance Risk Leaders to understand and socialize escalating financial risks that may impact delivery quality
Qualifications
- 5+ years of experience in project management, program management, or engagement oversight
- BBA/BA/BS in related field
- Must be legally authorized to work in the United States without the need for employer sponsorship
- Masters' Degree in related field preferred