QRM - Quality Specialist - FSI - C_MAT

About the role

The Quality Program team supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across Industries and Offering Portfolios.

Responsibilities

• Oversight and Contextual Ownership of Industry Engagements
• Support the highest risk projects in the industry using all available tools and data
• Equip Industry Risk Managers with real-time information
• Support discussions with engagement leaders as needed
• Track, monitor, and escalate early warning indicators identified through Quality processes in DEP (QRM's quality management system), red review calls, and active engagement with industry
• Orchestrate Industry Updates (in partnership with ET&A) on Cost of Quality (CoQ) data and trends as applicable
• Keep Engagement Status Notes updated for FSI engagements with the simple facts - the issue and what we are doing to solve
• Communicate and coordinate back with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues, equipping them with necessary updates to maintain relationship with Quality and Risk leaders, and to help inform on strategic and analytic initiatives
• Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager / Finance
• Support the design and testing of system and reporting enhancements that will optimize Quality Program operations
• Manage bi-directional relationships
• Serve as the primary QRM liaison with Industry Finance Risk Leaders to understand and socialize escalating financial risks that may impact delivery quality

Qualifications

• 6+ years of experience in quality management, risk management, project management, program management, or engagement oversight
• BBA/BA/BS in related field
• Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future