QRM - Quality Specialist - FSI - C_MAT

About the role

The Quality Program team, part of Quality and Risk Management (QRM), supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and identifying systemic quality issues.

Responsibilities

• Oversight and Contextual Ownership of Industry Engagements
• Support the highest risk projects in the Financial Services Industry (FSI) using all available tools and data
• Equip Industry Risk Managers with real-time information during discussions with engagement leaders
• Track, monitor, and escalate early warning indicators through Quality processes, red review calls, and active engagement with industry
• Orchestrate Industry Updates on Cost of Quality (CoQ) data and trends in partnership with ET&A
• Keep Engagement Status Notes updated for FSI engagements with simple facts about the issue and actions taken
• Communicate and coordinate with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues
• Manage CoQ Root Cause management and refine categories in partnership with Risk Manager / Finance
• Design and test system and reporting enhancements to optimize Quality Program operations
• Manage bi-directional relationships with QRM Risk Managers, Industry Finance Risk Leaders, and Quality and Risk leaders

Qualifications

• 6+ years of experience in quality management, risk management, project management, program management, or engagement oversight
• BBA/BA/BS in related field
• Must be legally authorized to work in the United States without the need for employer sponsorship
• Masters' Degree in related field preferred