QRM - Quality Specialist - FSI - C_MAT

About the role

The Quality Program team within Quality and Risk Management (QRM) supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across Industries and Offering Portfolios.

Responsibilities

• Oversight and Contextual Ownership of Industry Engagements
• Support the highest risk projects in the Financial Services Industry (FSI) using all available tools and data
• Equip Industry Risk Managers with real-time information on all high-risk engagements
• Support discussions with engagement leaders as needed
• Track, monitor, and escalate early warning indicators identified through Quality processes in DEP, red review calls, and active engagement with industry
• Orchestrate Industry Updates on Cost of Quality (CoQ) data and trends in partnership with ET&A
• Keep Engagement Status Notes updated for FSI engagements with the simple facts - the issue and what we are doing to solve
• Communicate and coordinate back with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues
• Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager / Finance
• Support the design and testing of system and reporting enhancements that will optimize Quality Program operations
• Manage bi-directional relationships with QRM Risk Managers, Industry Finance Risk Leaders, and Quality Excellence Leader
• Understand and socialize escalating financial risks that may impact delivery quality

Requirements

• 6+ years of experience in quality management, risk management, project management, program management, or engagement oversight
• BBA/BA/BS in related field
• Ability to travel up to 25%
• Must be legally authorized to work in the United States without the need for employer sponsorship

Qualifications

• Masters' Degree in related field a plus