QRC Business Partner

Benefits: Health insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceWellness resources401(k)401(k) matchingDental insuranceTuition assistance Quality, Risk & Compliance Business Partner Department: Quality Research & Compliance Location: Northampton, MA or Main Business Office Employment: Full-Time | Exempt Schedule: Monday–Friday, 9a–5p Annual Salary: $65,000–$90,000, based on education and experience Summary ServiceNet is seeking a Quality, Risk & Compliance (QRC) Business Partner to help program leaders improve services, meet regulatory requirements, and address quality and compliance concerns. Reporting to the Chief Quality Officer, you’ll serve as the primary QRC resource for assigned programs, supporting quality improvement, accreditation and survey readiness, corrective action, and program performance. Assignments may include RVCC Outpatient, Behavioral Health & Integrated Services, or Vocational & Day Programs. About The Role Partner with Program Leaders Build strong working relationships and serve as the primary QRC resource for assigned programsHelp leaders understand and apply regulations, policies, documentation standards, and quality expectations to daily operations Support Compliance & Survey Readiness Help programs meet regulatory, contractual, licensing, accreditation, payer, and organizational requirementsCoordinate preparation for accreditation surveys, licensing visits, payer and funder reviews, and other external monitoring Use Data to Improve Services Review performance measures, dashboards, incidents, stakeholder feedback, and other information to identify trends and improvement opportunitiesWork with program leaders to develop and monitor corrective action and performance improvement plansFollow up to ensure actions are completed and improvements are sustained Address Risk & Support Organization-Wide Quality Collaborate with the Risk Management Coordinator on incident, safety, and risk concernsBring significant or systemic concerns to the Chief Quality OfficerParticipate in quality, compliance, accreditation, risk, and performance improvement initiatives across ServiceNet Minimum Requirements Bachelor’s degree in behavioral health, human services, healthcare administration, quality management, public administration, or a related fieldAt least five years of relevant experience in behavioral health, human services, healthcare quality, compliance, program operations, accreditation, or a related areaAbility to interpret and apply regulations, standards, policies, contracts, and program requirementsStrong organizational, analytical, project management, and communication skillsAbility to manage multiple priorities and follow projects and corrective actions through completionAbility to build collaborative relationships with program leaders while providing effective quality and compliance oversightSound judgment, including recognizing when concerns require additional follow-up or escalationKnowledge of regulations and standards applicable to the assigned service area preferred Perks & Benefits Paid Time Off: 3 weeks paid vacation12 sick days 12 holidays + 1 floating holiday3 personal days Health & Financial Benefits: Health and dental insurance403(b) retirement plan with employer matchEmployer-paid life and disability insurance Employee Assistance Program. Education & Professional Growth: Tuition remissionPSLF eligibilityContinuing education and development opportunities ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.