QMS Manager

About the role

Founded in 2015 by former NSA cyber operators, this remote-first organization addresses the rising challenge of cybercrime impacting businesses of all sizes. They provide enterprise-grade cybersecurity by combining in-house technology with a 24/7 human-led Security Operations Center (SOC), securing over 5 million endpoints and 15 million identities worldwide. Their approach supports security teams and service providers managing complex environments with limited resources. The QMS Manager will lead the development and management of the Security Quality Management System (QMS) to enhance the reliability and effectiveness of security operations. This role focuses on establishing quality standards, validation processes, and actionable insights that improve security decision-making. Initially hands-on, the position is expected to evolve into a leadership role, overseeing the growth and coaching of a dedicated quality management team. This is a fully remote position.

Responsibilities

• Build and maintain the Security Quality Management System for agentic and human-led investigations.
• Define sampling methods, review schedules, quality criteria, and validation standards for decisions and workflows.
• Independently evaluate investigation outcomes to establish trusted benchmarks.
• Monitor decision quality, workflow efficiency, and recurring issues, escalating risks proactively.
• Generate quality reports and scorecards detailing accuracy, trends, and operational impacts.
• Lead root cause analyses and implement corrective actions with cross-functional teams.
• Utilize AI tools to enhance analysis, reporting, and synthesis while ensuring judgment and accuracy.

Requirements

• Minimum 5 years of experience in quality, governance, operational excellence, or control programs, preferably in security operations.
• Experience in managing teams, setting expectations, and developing talent.
• Background in security operations with understanding of SOC investigations and outcomes.
• Ability to design and implement effective quality measurement and review processes.
• Capability to build and evolve programs and standards in changing operational contexts.
• Strong communication skills with independence in assessment and focus on actionable improvements.
• Proficiency in leveraging AI tools for analysis and reporting with careful validation.

Pay

Base salary range from $185,000 to $200,000 plus bonus and equity.

Benefits

• 100% remote work environment.
• Generous paid time off including vacation, sick days, and holidays.
• 12 weeks of paid parental leave.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with 5% company contribution.
• Life and disability insurance.
• Stock options for full-time employees.
• One-time $500 home office reimbursement.
• Annual education and professional development allowance.
• Monthly $75 digital reimbursement.
• Access to coaching and personal growth platform.