QMHP Juvenille TCOOMMI (Bilingual Preferred)

About Metrocare

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For more than 50 years Metrocare has offered a broad array of services to people with mental health challenges and developmental disabilities, including behavioral health care, primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Researchers and teachers from Metrocare’s Altshuler Center for Education & Research advance mental health beyond Dallas County while providing a critical workforce to the state.

Job Description

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is committed to quality gender‑responsive, trauma‑informed care for individuals experiencing serious mental illness, developmental disabilities, and co‑occurring disorders. The Juvenile TCOOMMI QMHP position provides psychosocial/rehabilitative services to juveniles referred from the Dallas County Juvenile Probation Department. Services may include assessment, development of measurable treatment goals and objectives, engagement into treatment, referral, linkage, advocacy, monitoring, crisis intervention, and continuity of care. The overall goal is to maximize the individual’s potential level of functioning, reduce hospitalization or out‑of‑home placements, and aid in successful community reintegration.

Essential Duties and Responsibilities

• Conduct job responsibilities in accordance with ethical standards, state contracts, professional standards, and applicable state/federal laws.
• Provide overall service coordination, psychosocial rehabilitation, emergency services/assessment, referral, transportation, linkage, and advocacy to juveniles and their families with varying needs.
• Perform duties in concert with other members of an interdisciplinary treatment team.
• Ensure authorization for clinical services.
• Ensure TCOOMMI Program Guidelines are being met.
• Formulate individual recovery plans based on assessment findings for all new admissions.
• Develop measurable objectives and goals agreed upon by the individual; actively assist in obtaining and modifying goals as needed; document all attempts to involve the individual, service providers, and caregivers (unless opposed by the individual) in the service‑plan process.
• Review service plans every 90 days or as clinically indicated.
• Participate in interdisciplinary team staffing, present psychosocial assessment findings, update the team on progress or lack thereof, and provide relevant information that might affect the course of treatment.
• Follow up with assigned individuals who miss a scheduled appointment, document attempts to contact, and report repeated unsuccessful efforts to the treatment team.
• Oversee and assist assigned individuals with medication adherence, provide medication training, arrange transportation to office‑based appointments, and prompt needed refills.
• Document clinical service by the close of the next business day and complete necessary incident reports by the close of the next business day.
• Perform follow‑up hospital assessments the same day as requested by the hospital and report assessment outcomes to the Clinical Manager.
• Provide crisis intervention/on‑call services during the work week; make home and hospital visits as needed; initiate mental‑illness warrants; work with police and other public servants to address crises for assigned clients.
• Facilitate inpatient admission upon request of the treatment team and/or hospital, provide continuity of services throughout the inpatient stay, and participate actively in discharge planning.
• Meet with the individual within two days of discharge in the community.
• Evaluate progress of clinical sessions, solicit feedback from individuals, and consult with colleagues and team leaders when dealing with unfamiliar or uncomfortable issues.
• Co‑facilitate family education workshops.
• Identify and assist individuals in obtaining entitlements by providing referrals, advocacy, and negotiation as needed.
• Perform other duties as assigned.

Competencies

• Analytical skills, professional acumen, business ethics, mental health ethics, thorough understanding of continuous‑improvement processes, problem solving, respect for confidentiality, and excellent communication and presentation skills.
• Child and adolescent competencies as outlined by HHSC for TRR requirements, with emphasis on crisis intervention, engagement, and motivational interviewing.

Qualifications

• Education and Experience: Bachelor’s degree in human services with 1–3 years experience in mental health/behavioral health or a related field, or a Master’s degree with 0–2 years experience in human services.
• Basic mathematical skills.
• Ability to apply common‑sense understanding to carry out simple one‑ or two‑step instructions and to handle standardized situations with occasional or no variables.
• Ability to organize workflow and execute clinical services with a difficult population.
• Ability to effectively manage a caseload of 12–15 individuals with varying needs.
• Problem‑solving ability, good judgment, and sound clinical decision‑making.
• Skilled in using tact and diplomacy when interacting with staff and individuals.
• Team‑oriented mindset and ability to work independently with minimal supervision.
• Maintain work in 95 % compliance with standards at all times.
• Effective written and verbal communication skills.
• Ability to organize and prioritize tasks; flexible hours; ability to successfully use an automated clinical record‑keeping system.
• Computer proficiency with Word, Excel, Outlook, PowerPoint, and Internet