QC Manager - Low Voltage [R] (TIPM)

About the role

The Quality Control Manager (QCM) role at Hensel Phelps Services is responsible for developing, implementing, and overseeing the Quality Compliance program. This role ensures that all service operations, facility management programs, and technical maintenance activities meet the highest standards of safety, compliance, and performance.

Responsibilities

• Develop and implement Quality Compliance program
• Monitor adherence to company standards, client requirements, and regulatory obligations
• Lead compliance initiatives, conduct audits, and partner with stakeholders to drive continuous improvement and consistency across all Service operations
• Coordinate with third-party auditors, regulators, and clients on quality and compliance-related matters
• Provide training, guidance, and coaching to managers and staff on compliance requirements and quality standards
• Track key performance indicators (KPIs) and develop reports to leadership on compliance performance, risk, areas, and improvement opportunities
• Partner with Regional Directors, Site Managers, and technical staff to establish quality and compliance goals, monitor progress, and resolve deficiencies
• Supervise and train other technicians

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 5–10 years of industry experience in a Quality Control role
• At least 1 year of experience in services, construction, maintenance, or operations contracts
• Valid driver’s license required
• Strong written and verbal communication skills; ability to effectively interact with trades, peers, supervisors, and customers
• Detail-oriented with strong organizational skills
• Ability to work both independently and as part of a high-performing team in a mobile work environment
• Working knowledge of facilities operations and building systems
• Proficiency in Microsoft Office (Excel, Project, Word, SharePoint)

Preferred Qualifications

• Possess a RCDD, CCNA, CCDA, RTPM certification or combination thereof

Essential Duties

• Conduct regular audits of service delivery, facility operations, and technical maintenance programs to ensure compliance with company, client, and regulatory requirements
• Lead compliance and quality review meetings, producing actionable outcomes for continuous improvement
• Review compliance data, reports, and corrective action plans; ensure timely and effective resolution of issues
• Maintain and update compliance logs, audit findings, and corrective actions in alignment with company standards
• Cooky, navigation, legal, EEO, equal-opportunity, scam-warning boilerplate removed

Benefits

• Medical insurance
• Life insurance
• Accidental death & dismemberment
• Long-term disability
• 401(K) retirement plan
• Employee Assistance Program (EAP)
• Vision and dental insurance
• Paid time off
• Company cell phone or cell phone allowance
• Cost of living adjustment (COLA) may apply

About Hensel Phelps

Hensel Phelps brings its clients' vision to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property. Our expert development, construction and facility services teams ensure that every project meets our clients' goals and objectives. Over our 84-year history, Hensel Phelps has evolved from a bid-build general contractor to a full-service building provider. Our organization is comprised of three lines of business – development, construction, and facility services. These groups work as a cohesive team, sharing ideas and knowledge from each discipline to provide our clients with the highest level of service. Our capabilities span from concept through the long-term facilities management of projects, which means that our focus is on the complete life cycle of each project we build. Hensel Phelps Facility Services Group is uniquely qualified with decades of facility experience. The Facility Services Group specializes in facility solutions, building systems integration, specialized construction, and facility management. Our team provides best-in-class operational solutions with technical knowledge and subject matter experts of building systems, envelopes, campus, and client operations.

Equal Opportunity and Affirmative Action Employer

Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)