QA/Test Automation Analyst

SOC Analyst (Security Monitoring)

• Conducts security monitoring activities to detect and respond to security incidents.
• Monitors network traffic and system logs for anomalies.
• Collaborates with other teams to ensure timely resolution of security issues.

Systems Administrator (Tier 2/3 Support)

• Provides Tier 2 and Tier 3 technical support to users.
• Resolves hardware and software issues using diagnostic tools and procedures.
• Performs routine maintenance and upgrades of systems and applications.

Service Desk Analyst

• Handles user requests and escalations related to IT services.
• Assists with problem resolution and provides end-user training.
• Maintains accurate records of service desk interactions.

Program Manager

• Develops and implements project plans to meet program objectives.
• Manages project resources and ensures adherence to timelines and budgets.
• Communicates project status and progress to stakeholders.

Outreach and Engagement Program Manager

• Plans and executes outreach and engagement initiatives.
• Develops and implements strategies to engage target audiences.
• Evaluates program effectiveness and makes recommendations for improvement.