QA Technician I

About the role

The QA Technician is responsible for quality‑assurance activities associated with receiving inspection, labeling, storing, and shipping chemicals at Incora’s distribution centers. This role ensures that all products arrive with the required documentation—including test reports, process and raw‑material certifications—to meet customer‑specific requirements, maintain traceability, and avoid non‑conformance to the end user.

Responsibilities

• Inspect and verify that quality‑assurance documents received are applicable, complete, and accurate in relation to the product, following department work instructions.
• Troubleshoot documentation issues, communicate appropriately with internal and external customers and suppliers, and seek resolution for required documentation.
• Perform quality‑assurance review by verifying received materials and certification packages (test reports, raw‑material reports, manufacturer’s certification of conformance, process certifications, shelf life, storage requirements, part numbers, lot numbers) for traceability and compliance.
• Utilize inventory‑management and client quality systems/portals as an active company quality representative, noting material information or discrepancies, documenting, and segregating/placarding as required.
• Review and assign shelf life and storage conditions in the inventory‑management system based on product and customer specifications.
• Release conforming material consistently, providing lot/batch, expiration date, bin location, placards, and labels for warehouse processing (stock put‑away, picking, shipping, etc.).
• Perform root‑cause analysis and communicate with the procurement team and suppliers/vendors to resolve discrepancies for non‑conforming materials.
• Monitor temperature‑recording devices on storage units (e.g., freezers) and take required actions, issuing communications when outliers or failures occur.

Requirements

• High School Diploma or GED.
• Familiarity with quality‑management systems such as ISO 9001 and AS 9120 (preferred).
• Demonstrated ability to accurately and efficiently perform root‑cause analysis and conduct thorough research.
• Excellent verbal and written communication skills with professional daily interaction across all company levels.
• Strong organizational and time‑management abilities; ability to handle multiple tasks simultaneously.
• Clear and accurate data entry and documentation.
• Basic competency working with integrated data systems and the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience using AI tools such as Copilot to enhance productivity.

Skills

• Detail‑oriented with a proven ability to perform in‑depth research.
• Strong follow‑through and perseverance.
• Ability to collaborate, share knowledge, and take ownership of issues.
• Commitment to meeting internal and external customer expectations in a timely manner.
• Alignment with Incora values: Courage, Collaboration, Commitment, Community.

Benefits

• Competitive salary and incentive programs.
• Eight paid holidays plus two additional floating holidays for full‑time employees.
• Up to 80 hours of vacation per year for full‑time non‑exempt employees, increasing with length of service.
• Separate sick time allocation.
• Two weeks paid parental leave.
• Employee discount portal via Perkspot.
• Employer‑paid Group Life Insurance at 1× salary, Short‑Term Disability (STD), and Long‑Term Disability (LTD).
• 401(k) plan with company match.
• Work in a brand‑new, first‑class environment.