QA Technician

About the Role

The Quality Assurance Technician is responsible for training Inspector/Packers, verifying tool calibration, auditing the production line, coaching Inspector/Packers, notifying production supervisors of quality problems, assisting with problem resolution, controlling quarantine sorting and re-inspections, and working with the Quality Manager/Supervisor to solve quality issues. This role requires a self-starter with strong time management skills, the ability to work independently, and adherence to safety and conduct standards.

Responsibilities

• Train Inspector/Packers using an approved training program, including testing for basic safety and inspection duties.
• Assist in or lead Inspector/Packer Quality Refresher Training.
• Conduct documented QA inspections, review Inspector/Packer quality inspections, evaluate scrapped product, and coach employees on quality standards.
• Verify all scales in production areas daily.
• Collaborate with Production Supervisors to evaluate and resolve quality problems.
• Manage production hold and quarantine activities, document and control the sorting process.
• Work closely with the Quality Manager/Supervisor and Shift Supervisor on quarantine and sorting operations, promptly notifying them of unresolved quality issues or quarantined products.
• Perform and document special warehouse or dock audits.
• Ensure quality standards are maintained for all inspection activities throughout the facility.
• Collaborate with production teams to identify and resolve quality issues.
• Maintain accurate records of inspections and test results.
• Participate in continuous improvement initiatives to enhance quality and efficiency.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent workforce experience.
• 2+ years of experience in a quality control role.
• Strong analytical and math skills with attention to detail.
• Experience with quality control tools and techniques, such as statistical process control and root cause analysis.
• Knowledge of regulatory standards, such as ISO 9001.
• Ability to work effectively in a fast-paced production environment.
• Willingness to work overtime and flexible hours as needed.
• Manufacturing industry experience preferred.

Core Values

The ideal candidate will consistently demonstrate the following core values:

• Accountability – Take full responsibility for actions and outcomes, ensuring transparency and trust. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization, and Learning Agility.
• Innovation – Champion creativity and collaboration to deliver groundbreaking solutions. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork.
• Integrity – Uphold the highest ethical standards of honesty, transparency, and behavior. Competencies: Honesty, Consistency & Dependability, and Commitment to Excellence.
• Adaptability – Embrace change with agility and resilience. Competencies: Communication, Results Oriented, and Flexibility.
• Caring – Prioritize the well-being of people, communities, and business partners. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy.
• Passion – Demonstrate determination to succeed while maintaining humility and respect. Competencies: Commitment, Persistence & Tenacity, Humility, and Respect.

Physical Demands

• Occasionally lift up to 40 pounds and push/pull up to 50 pounds.
• Specific vision abilities required, including close vision to read production tags, labels, inspect parts, and identify defects.
• Regularly required to sit, stand, walk, use hands and fingers, talk, and hear.
• Frequently required to reach, stoop, bend, squat, stretch, and twist.
• Routinely required to reach with hands and arms.
• Must be able to work in, with, and near machinery and use hand tools.
• Must wear Personal Protective Equipment (PPE), including hearing protection, safety glasses, steel/composite toe shoes, and gloves.
• Must apply critical thinking, verbally communicate, listen to others, and take direction.

Work Environment

• Typical manufacturing environment with proximity to other production associates, materials, and machinery.
• Moderate to high noise levels requiring ear protection.
• Moderate exposure to heat, cold, and noise, dependent on external weather temperatures.
• Work areas may occasionally have wet or damp conditions.