QA TEAM MANAGER II

Position Overview

This position is responsible for managing and directing activities that include product quality and defect management through managing a QA Technician/Lab Team to meet the needs of internal and external customers while achieving key indicator results that support business goals.

Key Responsibilities

• Creates a vision for the team that aligns with McCormick and the operational facility

• Leads team by applying situational leadership, coaching, facilitation, presentation, role playing (feedback & conflict management) skills and leveraging established processes of JTE

• Uses the HPO Systems (Goal Setting, Performance Management, Problem Solving & Decision Making, Training & Development, Information Systems, Rewards & Recognitions) to empower and develop their teams using established HPO systems, core beliefs, guiding principles

• Leads failure analysis when required (including for safety near miss and actual incidents). Participates in planning for technological and engineering improvements

• Performs evaluations and creates development/training plans for individuals within the team and manages employee relations. Actively uses PDPs to document and facilitate improvement/recognition discussions

• Manages compensation process for team and recommends wage increases for high performers (pay for performance)

• Develops and ensures all procedures and best practices are documented and creates an atmosphere of 100% compliance to operational processes and procedures and continuous improvement using TWI, SPC, SQC, VSM & PDCA (problem solving) methodologies and established principals, including GMPs and other guidelines to ensure safety and quality

• Qualifies CBA/Centerlines in partnership with operational teams

• Leads problem solving events and process improvement using RCA and CAPA tools

Required Qualifications

• BSc in Engineering, Biology, Chemistry, Food Science or other technical degree
• 4 years of management or leadership experience, at least 2 of which in a processing or production / industrial environment, preferably in a quality role
• Must understand the importance of Cost of Quality and JTE processes
• Must understand the critical service role of QA within the production environment
• Knowledge of SAP or other enterprise resource tools is an asset
• Strong understanding of how the quality team integrates with other areas and coordinates to contribute to the achievement of goals through influence
• Excellent interpersonal and strong leadership skills including the ability to motivate, set targets, and drive sustained results
• Strong leadership and training skills. High cross function engagement to solve quality production problems
• Food Safety and Quality Programs and Standards; Consensus Building; Cross-functional Influence; Excellent Microsoft Suite Skills for communication of technical knowledge
• Full supervisor responsibilities, contributing to the motivation/development of team through professional leadership and ensuring team members are motivated and capable of delivering a high level of performance

Preferred Qualifications

• FSPCA (PCQI), ASQ certification (CHA, CQE) or Six Sigma Black Belt