QA Regional Manager

About the role

The Quality Assurance Regional Manager is a customer-facing position responsible for technical and warranty related decisions in an assigned region, review performance warranty requests, inspection of installed roof systems for warranty, warranty claims, and warranty leaks service. The Tech Rep supervisors in the defined region report to the regional manager. They work with the Sales Regional Managers and the Sales Reps in their region to promote, sell, and support our products while controlling our long-term warranty liability.

Responsibilities

• Be a Leader within the territory to coach and mentor teammates, and challenge personnel to grow to meet company objectives.
• Be the decision maker for technical and warranty issues in the region and provide written correspondence as needed.
• Manage performance of regionally dedicated teammates to ensure KPI objectives are met.
• Able to troubleshoot issues and to conduct root cause analysis to understand the reason an issue occurred and how to prevent it from recurring.
• Able to read blueprints, construction drawings and specifications and be knowledgeable of the commercial roofing trade and technical field operations.
• Education teammates on, and enforce, corporate policies and procedures.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Requirements

• Base Requirements: Bachelor’s Degree in Architecture, Construction Management, Business Administration, or similar field with a minimum of 3 years experience working on the technical or installation side of commercial roofing
• 10 years active duty in a construction trade military occupied specialty (MOS) (verified by DD214)
• High school diploma and a minimum of 10 years of practical commercial roofing experience, with experience directly managing roofing or technical crews

Additional Requirements

• Experience as a project manager, Supervisor, or leader of complex teams preferred.
• Skills in negotiation, conflict resolution & time management preferred.

What We Offer

• Competitive salary & Bonus Incentive
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Vision, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Paid time off including 12 paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program