QA Recall Coordinator
Collabera · Mundelein, IL · 3 wk ago
Quality Assurance$21–$23/hrContract
Location: Mundelein, IL
Duration: 6 months + possible extension/conversion
Responsibilities
- Handling high-volume phone and email requests in a fast-paced environment
- Maintaining accurate records, documentation, and tracking systems
- Managing multiple priorities, meeting deadlines, and following established procedures, work instructions, and regulatory requirements
- Coordinating product recalls, field actions, corrections/removals, and medical device quality or complaint handling
- Processing customer notifications and returned product
- Working with Quality Management Systems (QMS)
Requirements
- 1-3 years of experience in Quality Assurance, medical devices/MedTech, pharmaceutical, healthcare, regulatory, or related environment
- High School Diploma or GED required
- Associate’s degree preferred
Skills
- Strong customer service
- Verbal and written communication
- Attention to detail
- Organizational skills
- Ability to manage multiple priorities and meet deadlines
- Comfortable handling high-volume phone and email requests
- Ability to follow established procedures, work instructions, and regulatory requirements
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
- Hours of paid vacation time
- Weeks of paid parental leave
- Paid holidays annually
Pay
$21-$23/hr
Schedule
5 days onsite for training, later transitioning to a hybrid schedule