QA/QC Manager

About the role

The Senior QA/QC Manager plays a crucial role in ensuring construction projects meet Fortis’ and our clients’ high standards of quality, compliance, and efficiency. This position is responsible for the development, implementation, and management of the project quality control program for the Data Center Business Unit, overseeing all QA/QC functions, procedures, and controls. The manager ensures daily QA/QC responsibilities drive conformance with project standards and requirements, oversees all project/client documentation and inspection requirements, and builds effective relationships with clients, subcontractors, and internal teams.

Responsibilities

• Quality Assurance & Control: Develop and implement quality management systems to ensure compliance with industry standards, regulations, and owner requirements. Create, document, and distribute QA/QC checklists, inspections, punch lists, and quality reports, focusing on Civil, Structural, and Architectural (CSA) scopes of work.
• Quality Management Platform Administration: Work within Fortis and/or owner‑mandated quality platforms to build, manage, and oversee checklist development, asset/issue management, and related functions.
• Project Oversight: Monitor QA/QC program effectiveness, conduct audits, and ensure adherence to quality specifications. Train and oversee internal and external resources to uphold quality expectations.
• Process Improvement: Identify improvement areas, implement corrective actions to enhance efficiency and reduce defects, and develop systems to track quality metrics across all projects.
• Team Leadership: Mentor and lead Project Engineers, Project Managers, Superintendents, and other team members. Foster a culture of accountability and continuous improvement, and organize peak‑performing teams at each Fortis site.
• Stakeholder Coordination: Collaborate with project managers, engineers, and subcontractors to align quality objectives with project goals. Communicate clear expectations and, when needed, participate directly in site activities.
• Documentation & Reporting: Maintain detailed records of inspections, audits, and corrective actions using company operational software. Supervise inspection and reporting processes and review documentation from third‑party inspectors.
• Client Relationships: Build and maintain relationships with client representatives, demonstrating Fortis’ commitment to quality and inspiring confidence.
• Other: Assist with additional duties as assigned to achieve the position’s and team’s objectives.

Required Qualifications

• 10+ years of construction QA/QC experience of similar scale and complexity.
• At least 5 years of experience managing QA/QC functions in a similar capacity.
• Bachelor’s degree in construction management, engineering, or an equivalent combination of training and experience.
• Strong knowledge of civil, architectural, mechanical, and electrical work.
• Proven expertise with a broad range of general construction and inspection processes, testing protocols, and procedures (including ASTM, ANSI, APWA, ACI).
• Excellent organization skills; methodical and detail‑oriented to ensure complete QC documentation and adherence to procedures, mitigating project risks.
• Valid driver’s license and a satisfactory driving record in accordance with Fortis policy.

Physical Requirements

A portion of work is performed in a professional office environment with frequent presence in active Fortis construction sites (where personal protective equipment is required) and within site office facilities. The role involves stationary work, often standing or sitting for long periods, and the use of standard office equipment such as computers, phones, and photocopiers. Communication with internal and external contacts, including speaking and hearing, is required. Occasionally, the employee may need to push, pull, or lift up to 25 lb.

Travel Requirements

All Fortis positions require some level of driving; the Senior QA/QC Manager must be prepared to travel to construction sites as needed.