QA Manager

About the role

Our client is seeking an experienced and results-driven QA Manager to lead all Quality Assurance functions within a high-volume electronics manufacturing environment. This position is responsible for developing, implementing, and maintaining quality systems that ensure compliance with customer requirements, industry standards, and our client's operational objectives.

Responsibilities

• Lead and maintain the site's Quality Management System (QMS) in compliance with ISO 9001, ISO 14001, TL9000, customer requirements, and applicable regulatory standards.
• Establish and maintain quality policies, procedures, work instructions, and process controls.
• Ensure continuous compliance with internal, customer, and external certification requirements.
• Drive quality culture initiatives throughout the organization.
• Oversee Incoming Quality Control (IQC), In-Process Quality Control (IPQC), Outgoing Quality Control (OQC), and Quality Engineering functions.
• Develop quality performance indicators and monitor key metrics, including First Pass Yield (FPY), Defects Per Million (DPPM), Customer Returns, Cost of Quality (COQ), and Corrective Action Closure Rates.
• Review quality trends and implement improvement plans to achieve operational objectives.
• Serve as the primary escalation point for customer quality concerns.
• Manage customer audits, assessments, and quality reviews.
• Lead customer complaint investigations and ensure timely resolution through structured corrective actions.
• Build strong customer relationships to ensure quality expectations are met and exceeded.
• Facilitate root cause analysis utilizing 8D Methodology, Fishbone Analysis, 5 Why Methodology, PFMEA and DFMEA, and Statistical Process Control (SPC).
• Drive CAPA (Corrective and Preventive Action) programs.
• Lead Lean Manufacturing and Six Sigma quality improvement initiatives.
• Collaborate with cross-functional teams to reduce defects and improve manufacturing efficiency.
• Partner with Supply Chain and Supplier Quality teams to improve supplier performance.
• Monitor supplier quality metrics and corrective action effectiveness.
• Participate in supplier audits, qualification activities, and performance reviews.
• Lead supplier quality improvement projects when required.
• Manage and develop Quality Engineers, Quality Supervisors, Technicians, and Inspectors.
• Establish performance goals and conduct regular evaluations.
• Provide coaching, mentorship, and technical guidance to quality personnel.
• Promote a culture of accountability, teamwork, and continuous learning.
• Support NPI projects from design transfer through mass production.
• Participate in process validation, qualification, and readiness reviews.
• Ensure quality controls are established during product launches.
• Collaborate with Engineering teams to identify and mitigate manufacturing risks.

Requirements

• Bachelor's degree in Engineering, Industrial Engineering, Manufacturing, Quality Management, or related field.
• Minimum 7 years of progressive quality experience in electronics manufacturing, EMS, contract manufacturing, or related industries.
• Minimum 3 years of management or supervisory experience.
• Strong knowledge of quality methodologies, statistical analysis, and process improvement tools.
• Experience managing customer audits and quality performance metrics.
• Demonstrated success leading cross-functional quality initiatives.
• Proficiency in Microsoft Office Suite, Minitab, ERP systems, and quality reporting tools.

Preferred Qualifications

• ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience supporting Fortune 500 technology customers.
• Experience within telecommunications, networking, AI server, data center, cloud computing, or electronics manufacturing environments.
• Familiarity with IPC standards, ESD controls, and electronics assembly quality requirements.

Skills and Abilities

• Strong leadership and employee development capabilities.
• Excellent analytical and problem-solving skills.
• Working knowledge of manufacturing quality systems and process controls.
• Ability to interpret technical drawings, specifications, and manufacturing documentation.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills.
• Ability to effectively present quality performance reviews to executive leadership and customers.
• Strong understanding of risk assessment and continuous improvement methodologies.

Physical Requirements

Ability to sit, stand, and walk for extended periods within an office and manufacturing environment. Ability to lift up to 25 pounds occasionally. Ability to conduct audits and inspections throughout the manufacturing facility. Occasional domestic and international travel may be required.

Working Conditions

Fast-paced electronics manufacturing and office environment. Frequent interaction with production personnel, engineers, managers, customers, and suppliers. May require flexibility in work hours to support production schedules, audits, customer visits, and critical business needs.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Basic Life Insurance
• Voluntary Life Insurance Options
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off (PTO)
• Company-Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development and Training Opportunities
• Career Advancement Opportunities within a Global Technology Organization
• Relocation Assistance, when applicable and approved by management
• Annual Performance Incentive Program