QA Manager

About the role

We’re looking for a QA Manager to lead the daily execution of quality assurance across our cultivation, post-harvest, and warehouse operations. Reporting to the Director of Operations, this role ensures quality checks happen at the point of work, that they are consistent across every site, and that findings are recorded, routed, and resolved. The QA Manager will directly own in-process quality execution across all sites, the standard of work and consistency of method for the site QA teams, and the intake of deviations, nonconformances, and customer complaints— investigating at the point of occurrence and routing verified issues into corrective action.

This is a builder role: you will define how quality assurance operates on the floor, provide functional direction to the Operations Coordinators and QA Specialists across our sites, and grow into direct leadership of the site QA organization as the department expands. While the responsibilities below capture the core of this role, your scope may evolve to match new opportunities and business needs as Glass House Brands grows quickly.

Responsibilities

• Lead daily execution of quality assurance in cultivation, post-harvest, and warehouse operations.
• Ensure quality checks are performed consistently at the point of work across all sites.
• Standardize quality methods and processes for site QA teams.
• Own the intake, investigation, and routing of deviations, nonconformances, and customer complaints.
• Investigate issues at the point of occurrence and route verified problems into corrective action.
• Provide functional direction to Operations Coordinators and QA Specialists across sites.
• Build and refine quality reporting from production data.
• Set operational standards for quality assurance on the production floor.

Requirements

• Bachelor’s degree in agriculture, life sciences, food science, quality management, or equivalent experience.
• 5+ years in quality assurance within cultivation, food, agricultural, or another regulated production environment.
• At least 2 years leading or coordinating a quality team across multiple shifts or sites.
• Demonstrated experience running in-process quality checks in a live production environment, not only reviewing records after the fact.
• Working knowledge of deviation and nonconformance handling, and how findings feed a corrective action process.
• Practical experience building quality reporting from production data.
• Experience in cannabis cultivation or post-harvest, or with GACP, GMP, or HACCP requirements, preferred.
• Conversational Spanish a plus.
• Valid California driver’s license and ability to travel regularly between our Camarillo and Carpinteria sites.
• Ability to work in greenhouse and post-harvest environments, including heat, humidity, and extended periods of standing and walking, with required personal protective equipment.

Skills

• Strong on-floor presence, with credibility among production supervisors and hourly teams.
• Able to make clear, defensible decisions quickly with incomplete information, and recognize when the decision is not yours to make.
• Strong coaching skills, particularly with newly hired QA staff.
• Clear written communication for deviation records, investigations, and quality reporting.
• Analytical skill to identify patterns across sites rather than treating each event as isolated.
• Organized enough to run one consistent program across multiple sites and shifts.
• Able to direct work and set standards for people who do not report to this role directly.

Personal Attributes

• Direct and fair when raising a problem.
• High integrity in what gets recorded, including when the record is unwelcome.
• Calm and decisive under production pressure.
• Genuinely collaborative—treats quality as something built with operations rather than imposed on it.