QA Lead

About the role

The QA Lead will drive quality assurance initiatives across the software development lifecycle, focusing on defining, developing, and implementing test strategies and plans. They will lead and mentor a team of onshore and offshore QA engineers, ensuring alignment with project goals and deadlines.

Responsibilities

• Define, develop, and implement test strategies and test plans for complex applications and systems.
• Lead and mentor a QA team comprised of onshore and offshore engineers, ensuring alignment with project goals and deadlines.
• Oversee the full QA lifecycle including requirements analysis, test design, execution, defect management, and reporting.
• Establish and enforce QA processes, standards, and best practices to ensure consistent product quality.
• Drive adoption of automation testing frameworks and tools (with a focus on Ghost Inspector, CodeCeptJS, Playwright, typescript, postman or any modern tool), reducing manual effort and increasing coverage.
• Collaborate with product managers, developers, and stakeholders to integrate quality practices throughout the development cycle.
• Monitor QA progress, resource allocation, and risk management, delivering regular status updates to leadership.
• Champion continuous improvement initiatives in testing methodologies, automation, and cross-team collaboration.

Requirements

• Bachelor's degree in computer science, Engineering, or related field (or equivalent work experience).
• 7+ years of QA experience in software testing, with at least 3+ years in a QA Lead role.
• 5 years of experience working on ecommerce web, Salesforce and mobile platforms.
• (ATG experience a plus)
• Proven experience managing onshore and offshore QA teams, driving performance and accountability.
• Strong knowledge of QA methodologies, test design techniques, and SDLC/Agile development practices.
• Hands-on experience with automation testing frameworks and tools.
• Experience with CI/CD pipelines and integrating automated tests into deployment processes.
• Strong communication, leadership, and organizational skills.
• Ability to work in a fast-paced environment, balancing multiple priorities while maintaining high standards of quality.

Qualifications

• Familiarity with performance and load testing.
• Working knowledge of AWS cloud and pipeline.

Skills

• Familiarity with performance and load testing.
• Working knowledge of AWS cloud and pipeline.

Benefits

At Music & Arts, you will enjoy a competitive compensation package, including a base salary of $100,000 - $115,000/yr, depending on background and experience. Additional benefits include:

• Medical, Dental, Vision insurance
• 401K with company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. We offer robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay

Pay Rate: $100,000 - $115,000/yr depending on background and experience.

The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Equal Opportunity Employer

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.