QA Lead

About the role

We're looking for a QA lead to own quality across our AI agent platform and run a distributed testing team. You'll define what "ready to ship" looks like, build the test strategies and processes from the ground up, and be the person in SF who keeps quality on track as the team scales.

Responsibilities

• Test strategy and planning: Defining test plans, acceptance criteria, and coverage matrices for new features across our voice, chat, and email AI agents
• AI agent validation: Testing agent conversations for accuracy, tone, hallucinations, and edge cases — figuring out how to systematically QA outputs that are different every time
• Release management: Owning the QA gate for releases, coordinating test cycles, managing regression suites, and signing off on production readiness
• Team management: Running a distributed QA team across SF and offshore locations — assigning work, reviewing results, setting standards, and keeping the team aligned across time zones
• Bug triage and reporting: Classifying, prioritizing, and clearly documenting defects so engineering can reproduce and fix issues efficiently
• Process design: Building the QA processes, workflows, and documentation that let us scale testing as the product and team grow

Requirements

• 7+ years of experience in QA or quality assurance, with a track record of leading test efforts for complex products
• Managed or led distributed QA teams, ideally across time zones, and know how to keep offshore testers productive, motivated, and aligned with the SF engineering team
• Excellent at test planning — you can look at a feature, think through the edge cases, and build a test strategy that catches the things engineers miss
• Experience testing conversational AI, voice systems, chatbots, or other non-deterministic products where "correct" isn't always a single answer
• A clear, organized communicator — your bug reports are detailed, your test plans are thorough, and your status updates give leadership confidence
• Can push back on engineering when something isn't ready to ship, but also know when good enough is good enough for the stage the company is at
• Comfortable being the person who builds the QA function from scratch — defining the processes, picking the tools, and setting the bar for quality
• Excited about AI and want to figure out what quality assurance looks like for products that didn't exist five years ago

Qualifications

• BS/MS in Computer Science or related field
• Experience with automated testing tools and frameworks
• Strong understanding of software development life cycle and agile methodologies
• Experience with distributed systems and cloud-based infrastructure

Skills

• Strong analytical and problem-solving skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience with continuous integration and delivery pipelines

Benefits

• Catered lunch daily
• Dinner stipend
• $150/month wellness benefit (gym, fitness classes, mental health)
• 401(k) plan
• Commuter benefits
• Medical, dental, and vision coverage

Pay

Compensation Range: $160K - $230K

Schedule

Full-time