QA Lead

Vendor QA Oversight

Review, audit, and govern the QA processes performed by our external development vendor across all three product lines: US Short Code Registry (SCR), Universal Business Identity (UBID), and Rich Business Messaging (RBM).

Establish QA standards, entry/exit criteria, and acceptance gates that the vendor must meet before code is handed off for independent verification.

Track vendor QA metrics (test coverage, defect escape rates, automation health) and surface issues to engineering leadership.

Partner with the vendor's QA leads on test plan reviews, defect triage, and process improvements.

Independent QA Team Build-Out

Recruit, hire, and lead a small in-house QA team responsible for independent verification of all GCH product releases.

Define team structure, role definitions, and career paths for QA engineers and QA automation engineers.

Establish onboarding, training, and documentation practices for the team.

Test Strategy and Execution

Own the end-to-end QA strategy across SCR, UBID, and RBM, including functional, regression, integration, performance, security, and user acceptance testing.

Build and maintain a test automation framework covering API, UI, and end-to-end scenarios.

Lead release readiness reviews and sign-off on production deployments.

Capture and coordinate testing across third-party integrations, including identity and verification partners such as Aegis, billing infrastructure (Chargebee, Stripe), and other identity providers.

Quality Engineering and Tooling

Select, deploy, and maintain QA tooling for test management, defect tracking, automation, and reporting.

Integrate automated testing into CI/CD pipelines.

Build dashboards and reporting that give engineering and executive leadership clear visibility into product quality.

Cross-Functional Collaboration

Partner with Product, Engineering, Customer Success, and Operations to align quality priorities with business needs.

Support SLA reporting commitments to CTIA and other contractual partners.

Contribute to incident response and post-incident reviews where quality issues are root causes.