QA Lead

What You Will Do

• Vendor QA Oversight
• Review, audit, and govern the QA processes performed by our external development vendor across all three product lines.
• Establish QA standards, entry/exit criteria, and acceptance gates that the vendor must meet before code is handed off for independent verification.
• Track vendor QA metrics (test coverage, defect escape rates, automation health) and surface issues to engineering leadership.
• Partner with the vendor's QA leads on test plan reviews, defect triage, and process improvements.
• Independent QA Team Build-Out
• Recruit, hire, and lead a small in-house QA team responsible for independent verification of all GCH product releases.
• Define team structure, role definitions, and career paths for QA engineers and QA automation engineers.
• Establish onboarding, training, and documentation practices for the team.
• Test Strategy and Execution
• Own the end-to-end QA strategy across SCR, UBID, and RBM, including functional, regression, integration, performance, security, and user acceptance testing.
• Build and maintain a test automation framework covering API, UI, and end-to-end scenarios.
• Lead release readiness reviews and sign-off on production deployments.
• Capture and coordinate testing across third-party integrations, including identity and verification partners such as Aegis, billing infrastructure (Chargebee, Stripe), and other identity providers.

Quality Engineering and Tooling

• Select, deploy, and maintain QA tooling for test management, defect tracking, automation, and reporting.
• Integrate automated testing into CI/CD pipelines.
• Build dashboards and reporting that give engineering and executive leadership clear visibility into product quality.

Cross-Functional Collaboration

• Partner with Product, Engineering, Customer Success, and Operations to align quality priorities with business needs.
• Support SLA reporting commitments to CTIA and other contractual partners.
• Contribute to incident response and post-incident reviews where quality issues are root causes.

Who You Are (Basic Qualifications)

• 5+ years of progressive QA experience, including 2+ years in a QA leadership role.
• Experience overseeing QA work performed by an external or offshore development vendor.
• Experience building and managing in-house QA teams from the ground up.
• Hands-on background in test automation across API and web application layers (e.g., Playwright, Cypress, Selenium, Postman/Newman, REST Assured).
• Experience testing cloud-native applications on AWS, including services such as API Gateway, RDS, Cognito, and Lambda.
• Experience working with CI/CD pipelines and integrating automated testing into deployment workflows.
• Experience with SaaS and B2B platforms operating under contractual SLAs.
• Excellent written and verbal communication skills, with the ability to translate technical quality data into clear narratives for executives, customers, and regulators.

What Will Put You Ahead

• Fluency in Spanish is a strong plus, as many standup meetings and working sessions with our development partner are conducted in Spanish.
• Experience in the telecom, messaging, or wireless industry (short codes, A2P/P2P messaging, RCS/RBM, carrier integrations).
• Familiarity with KYC/KYB workflows and identity verification platforms.
• Experience testing billing systems and payment integrations (Stripe, Chargebee, or comparable).
• Experience working with regulated industry partners or trade associations (CTIA or similar).
• Background in performance and load testing, security testing, or chaos engineering.
• ISTQB or comparable QA certification.

Pay

$130k-$165k per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Schedule

TBD