QA Engineering Lead(local only)

About the Role

As an Engineer Associate Staff, System Verification specializing in Unified Communications, you'll be at the forefront of Shure's mission to deliver exceptional integrated audio and video experiences. Reporting to the Manager of System Verification Test, you'll lead a focused team of professionals dedicated to ensuring our communication products—ranging from microphones and speakers to AI-powered cameras and video solutions—meet the highest standards of quality and performance. Your expertise in these technologies will drive our product quality initiatives, enhancing how people connect and collaborate globally. Join us and play a critical role in shaping the future of Unified Communications with cutting-edge audio and video solutions.

Responsibilities

• Drive Quality in Unified Communications: Spearhead verification efforts to ensure our comprehensive communication solutions exceed industry standards and delight our customers.
• Mentor and Develop Talent: Cultivate the skills of your team members by providing guidance, support, and opportunities for professional growth.
• Impact the Future of Communication: Contribute significantly to Shure's legacy of delivering superior audio and video solutions that transform the Unified Communications industry.
• Masterful Test Planning: Craft detailed, comprehensive, and meticulously structured test plans and test cases.
• Innovate and Collaborate: Work closely with cross-functional teams to integrate advanced testing strategies that enhance product development and performance across all UC components.
• Project Management: Lead and manage testing projects to achieve superior outcomes within set timelines, maintaining a results-driven approach.
• Proactive Problem-Solving: Anticipate and address challenges promptly, ensuring project continuity without compromising quality.
• Effective Communication: Communicate complex technical concepts and strategies to your team and stakeholders, ensuring alignment with broader objectives.
• Strategic Execution: Support strategic planning and execution efforts per the department's objectives, demonstrating a strong bias for action.

Qualifications

• Bachelor’s degree in engineering, Computer Science, or a related field; a master’s degree is preferred.
• A minimum of 10 years of total experience in quality engineering, system testing, or a related technical field.
• About 2+ years in a quality leadership role leading and growing a geographically dispersed team.
• Unified Communications (UC) Expertise:
  • Extensive experience with Unified Communications platforms, specifically Microsoft Teams and Zoom.
  • In-depth understanding of UC system architectures, protocols, and integrations.
  • Proven experience in testing and ensuring the quality of UC solutions, focusing on performance, reliability, and user experience.
  • Audio Quality: Expertise in testing and validating audio quality, including noise cancellation, echo reduction, and audio clarity in various UC scenarios.
  • Camera Quality: In-depth knowledge of camera technologies and experience in testing camera quality, including resolution, frame rate, autofocus, and low-light performance.
  • Video Quality: Proficiency in assessing and ensuring high video quality, including resolution, latency, and smoothness of video streams, as well as optimizing video performance for different network conditions.
  • Familiarity with UC hardware and software interoperability issues and solutions.
  • Ability to develop and execute comprehensive test plans that address the unique requirements of UC environments.
  • Experience in troubleshooting and resolving complex UC issues in live environments.
  • Demonstrated ability to collaborate with cross-functional teams, including developers, product managers, and support engineers, to enhance UC products.
  • Knowledge of the latest trends and advancements in Unified Communications technology.
• Experience with agile methodologies.

Skills

• Unified Communications Experience: Demonstrated experience and expertise in Unified Communications, specifically with Microsoft Teams Rooms and Zoom Rooms.
• Passion for Quality Excellence: Unwavering dedication to delivering top-notch products, with a focus on uncovering customer-impacting defects and attention to detail.
• Innovative Problem-Solving: Ability to identify hidden issues and navigate the complexities of embedded products with creativity and intelligence.
• Outstanding Communication Skills: Clear and accurate written and oral communication, with the ability to articulate defects and product behavior precisely.
• Self-Driven and Motivated: High level of self-motivation and drive, capable of managing tasks with minimal supervision in a fast-paced environment.

Location: Chicago, IL (Local only)