PWCSA Technical Operations Generalist

About the role

DANE is seeking a versatile technology professional who thrives at the intersection of operations, problem-solving, and cross-functional collaboration. This role is neither a specialized technical position nor a traditional Project Manager role. Instead, you'll partner with technical teams to coordinate operational activities, resolve complex issues, drive initiatives forward, and ensure technology services run effectively. The ideal candidate brings hands-on experience across multiple technology domains, including databases, operating systems, applications, BI/reporting, and infrastructure.

At DANE, we value individuals who are self-motivated, technically curious, and eager to learn. The successful candidate enjoys working across diverse technologies, takes ownership of outcomes, and is comfortable stepping into new challenges with a practical, hands-on approach.

Responsibilities

• Support day-to-day IT operations and technical initiatives.
• Work across infrastructure, database, application, BI/reporting, and support teams.
• Coordinate technical activities, issues, dependencies, and follow-ups.
• Assist with troubleshooting and resolution of operational technology issues.
• Track technical tasks and ensure activities are completed on time.
• Help document systems, processes, issues, and technical procedures.
• Communicate effectively between technical teams and business stakeholders.
• Take ownership of assigned technical initiatives and drive them through completion.
• Support technology upgrades, changes, implementations, and operational improvements.

Requirements

• Broad IT generalist rather than a deep specialist.
• Technically hands-on and comfortable understanding how different systems work together.
• Self-motivated and able to operate with limited supervision.
• Technology enthusiast who enjoys learning and solving problems.
• Organized enough to coordinate work while remaining close to the technology.
• Interested in gradually taking on more ownership and project coordination responsibilities.
• Approximately 5+ years of general IT experience.

Desired Experience

• Working knowledge or exposure to several of the following:
  • Databases
  • Windows and/or Linux operating systems
  • Business Intelligence and reporting tools
  • Enterprise applications
  • Infrastructure and IT operations
• Strong troubleshooting and problem-solving skills.

Benefits

• Flexible work from home options available.