Business Operations Generalist

About the role

Overview Reinforced Learning is hiring a Business Operations Generalist to work directly with the CEO and the internal Operations team as we scale. You will be a key part of the operational backbone of the company — tackling special projects across the business as they arise and building capabilities that don't yet have a home. You are a utility player: sharp, resourceful, and equally comfortable doing qualitative research, quantitative modeling, and hands-on execution. No task is out of scope. Your job is not to flag problems — it's to diagnose them, build the analysis, and deliver a recommendation that moves the business. Other times, it's to tackle issues before they become problems. You won't inherit a playbook. You will build one from the ground up, then hand it off and move to the next thing. This is an in-person role in San Francisco, moving at the speed of the company.

Responsibilities

• Take ownership of founder- and leadership- assigned special projects from kickoff through delivery, driving decision-making, owning cross-functional initiatives, building operating cadences, and monitoring core business metrics.
• Build new operational capabilities from scratch: billing and revenue operations infrastructure, business development support, and other functions we stand up as we scale.
• Gather qualitative and quantitative data, synthesize what you find, and develop actionable recommendations.
• Assist with business development activities including research, outreach support, deal tracking, and preparing materials for founder-led conversations.
• Support recruiting end-to-end (sourcing, top-of-funnel outreach, interview coordination, work trials, candidate relationships, and external recruiter management) so hiring moves quickly and without gaps.
• Support the company's administrative infrastructure: financials (payroll, expense tracking, vendor payments, invoicing), real estate and lease management, office setup, and any other operational foundations that keep the business running smoothly.
• Identify operational inefficiencies, model the tradeoffs, and propose prioritized solutions with clear implementation plans.
• Serve as connective tissue across the organization by communicating clearly, following through, and closing the loop.