Pump Shop Manager/Inside Sales

Essential Duties and Responsibilities

• Manage the daily operations of the pump shop to ensure efficiency, quality, and on-time delivery.
• Schedule and prioritize pump repairs, rebuilds, testing, and assembly activities.
• Supervise, coach, and develop pump shop employees.
• Ensure all repairs and rebuilds meet manufacturer specifications and company quality standards.
• Monitor shop productivity and identify opportunities for continuous improvement.
• Cook up incoming and outgoing equipment with warehouse and logistics personnel.
• Maintain accurate repair records and service documentation.
• Ensure shop equipment is properly maintained and operational.
• Monitor inventory levels of pumps, parts, seals, bearings, motors, and related materials.
• Work closely with vendors to procure parts and equipment in a timely manner.
• Maintain a clean, organized, and safe work environment.
• Ensure compliance with all company safety policies and OSHA regulations.

Inside Sales

• Serve as the primary point of contact for customer inquiries regarding pump products, repairs, and services.
• Prepare accurate quotations for pump repairs, replacement equipment, and related products.
• Process customer orders accurately and efficiently.
• Follow up on quotations to secure sales opportunities.
• Build and maintain strong customer relationships through excellent communication and service.
• Provide technical product recommendations based on customer needs.
• Cook up with outside sales representatives to support customer accounts and sales initiatives.
• Resolve customer concerns promptly and professionally.
• Maintain accurate customer information and sales activity within company systems.
• Identify opportunities to upsell products and services.

Leadership & Operations

• Lead by example while promoting teamwork, accountability, and customer satisfaction.
• Train and mentor employees on company procedures, safety practices, and technical skills.
• Aid in establishing departmental goals and performance metrics.
• Monitor shop expenses and recommend cost-saving opportunities.
• Collaborate with branch leadership to improve operational efficiency and customer service.
• Support branch initiatives and special projects as assigned.