Pump Service Technician

About the role

KSB is a leading supplier of pumps, valves and related service. Their high‑efficiency products are used in a wide range of fluid‑transport applications, from building services and industry to water transport, wastewater treatment, power‑plant processes and mining. Founded in 1871 in Frankenthal, Germany, KSB operates on all continents with its own sales, marketing and manufacturing facilities, supported by more than 190 service centres and around 3,500 service specialists.

Position Title: Pump Service Technician
Reports to: Manager, Shop Operations
Location: Richmond, VA (Onsite)

The primary role is the performance of high‑quality pump repairs, testing, and reconfigurations of KSB water‑market pumps, with additional work on various other rotating equipment. The role may require periodic overtime to meet company goals and objectives.

Responsibilities

• Pump and rotating equipment repair (predominately KSB water‑market product).
• Read and interpret equipment manuals and work orders to perform required maintenance and services.
• Read and comprehend technical documentation (e.g., drawings) and create thorough inspection and test reports.
• Communicate professionally with internal and external persons.
• Proficient use of pneumatic, power, and hand tools.
• Perform diversified services, including teardowns, inspections/troubleshooting (physical and written), voltage conversions, impeller trims/change‑outs, and repairs on pumps and rotating equipment, both in the shop and in the field.
• Assist with removals, installations, troubleshooting, repairs and services on pumps and rotating equipment at customer sites.
• Maintain accurate material, parts, and labor records.
• Ensure quality and quantity of work meet KSB standards.
• Manage material usage to optimize cost without sacrificing quality.
• Interface with internal and external individuals and companies as required.
• Organize and maintain a safe and clean work area (good housekeeping practices).
• Identify and suggest improvements to internal processes.
• Use proper protective safety equipment and follow KSB policies and procedures.
• Operate forklifts, pallet jacks, and cranes safely as required.
• Participate in on‑ and off‑site training, implement new skills, and help train colleagues.
• Other duties as assigned by the Shop Manager.

Qualifications

• Ability to receive and retain training on various hand tools and equipment, especially KSB water‑market pumps.
• Effective communication with internal shop colleagues, other departments, supply partners, and customers.
• Physical ability to stand for extended periods and lift frequently up to 50 lb; flexibility to work at various field locations.
• Potential exposure to hazardous chemicals or materials; ability to follow safety procedures.
• Project fulfillment skills: managing deadlines, identifying stakeholders, and achieving performance goals.
• Reliable attendance and time‑management for day‑to‑day operations.
• Professionalism under pressure; positive attitude and productive use of time.
• Deductive reasoning to apply general rules to specific problems.
• Mechanical knowledge of metric and imperial systems; ability to convert between them (a plus).
• Working familiarity with Microsoft Office, especially Word and Excel.
• Adherence to company safety guidelines, including OSHA standards.
• Strong attention to detail.
• High School Diploma or GED.
• Fluent in written and spoken English.
• Minimum 3 years of mechanical experience; pump or rotating‑equipment mechanics experience is a plus.
• Basic understanding of electrical motor wiring (preferred).
• Welding knowledge (a plus).
• Valid driver’s license with an acceptable driving record.
• Capability to drive a service truck pulling a trailer (preferred).

Benefits

• Fair framework conditions for collective wages and pensions.
• Flexible working‑time models.
• Individual training opportunities.
• Strong career prospects.

Pay

Hourly range: $20–$32.