Pump and Power Rental Coordinator

About the role

Process machine rentals from initial customer request to final billing. Maintain inventory records of machine status and location. Promote rental equipment through constant customer contact. Assist Account Managers and Rental Territory Managers with their assigned accounts to achieve customer satisfaction and astonishment.

Responsibilities

• Assists in purchase of new equipment.
• Processes rental requests.
• Maintains knowledge of Empire’s product line.
• Maintains inventory records of machines under the jurisdiction of the rental department (rental, used, x-fleet, new coming to rental, etc.).
• Generates and distributes all customer rental charges including days rented, tire wear, transportation, abuse and neglect, and overtime.
• Handles customer-billing complaints.
• Works safely at all times; adheres to all applicable safety policies.
• Complies with all company policies, procedures, and standards.
• Maintains open communication with Sales Account Managers, Rental Territory Managers, and customers.
• Processes rentals through direct contact with customers or Empire facilitators.
• Performs miscellaneous staff functions and takes after-hours responsibility when needed.
• Performs other duties as assigned by the supervisor.
• Maintains a record of all phone calls through extensive use of phone logs provided by the Rental Department.
• Maintains correct levels of inventory in attachment items for usage on current rental models.
• Dispatches Empire-owned transport trucks for pickup and delivery of Empire or customer-owned machines.
• Assumes overall leadership and responsibility for performance of the coordinator desk and coordinator position.
• Works within and promotes corporate values.

Requirements

• Proof of high school diploma or General Education Degree (GED).
• Must be able to communicate (speak, read, comprehend, write) in English.
• 24 months minimum experience in the Rental Industry or EM Rental.
• In-depth and extensive knowledge of the Caterpillar product line.
• Proficiency in DBS, Microsoft Excel, and Microsoft Word.
• Ability to perform clerical skills and type at least 30 words per minute.

Skills

• Interpersonal skills to cooperatively direct people and expedite machinery rental, lease, demonstration, and sales transactions.
• In-depth and thorough product knowledge of the Caterpillar product line including model designations and equipment applications.
• Familiarity with rental/lease agreements, rental/lease billings, tire reports, damage reports, and purchase option agreements.
• Awareness of or relationships with rental customers and their operations.
• Sufficient math skills to calculate rates and rental amounts.
• Ability to maintain consistent attendance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, use hands, talk, or hear.
• Frequently required to stand, walk, reach with hands and arms, climb or balance, stoop, and kneel.
• Occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision.
• If performing duties that could affect safety or health, the role may be classified as working in a Safety-Sensitive Position.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to moving mechanical parts, high precarious places, and outside weather conditions.
• Occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• Noise level in the work environment is usually office moderate.