Public Works Buildings & Grounds Maintenance Worker

The Position

The purpose of this classification is to perform clerical/customer service work functions associated with receiving and processing utility payments.

Responsibilities

• Performs customer service functions; provides assistance and information related to utility services, accounts, bills, procedures, forms, problems or other issues; responds to routine questions, complaints or requests for service; initiates problem resolution.
• Receives/processes utility payments by mail, drive-through window, night deposit, or in person. Counts/balances cash receipts; records balances; prepares bank deposits and forwards as appropriate.
• Maintains adequate supply of currency and coins to dispense change to customers; initiates requests for change from bank.
• Researches account discrepancies and problems. Posts payments to proper account on computer.
• Operates a computer to enter, retrieve, review or modify data in computer database; verifies accuracy of data and makes corrections; generates computerized reports; uses knowledge of various software programs to operate a computer in an effective and efficient manner.
• Processes a variety of documentation associated with departmental operations, per established procedures and within designated timeframes; performs necessary calculations; distributes documentation or maintains records as appropriate.
• Prepares or completes various forms, reports, correspondence, logs, receipts, utility bills, override sheets, notices, or other documents.
• Receives various forms, reports, correspondence, utility bills, override sheets, returned checks, registers, schedules, manuals, or other documentation; reviews, completes, processes, forwards, or retains as appropriate.
• Receives, opens and distributes incoming mail; prepares outgoing mail.
• Copies and distributes reports, forms, correspondence, and other materials.
• Maintains inventory of departmental supplies; initiates requests for new or replacement materials.
• Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary.
• Responds to routine requests for information or assistance from customers, employees, the public, or other individuals.
• Communicates with supervisor, employees, city departments, customers, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Maintains security of premises and cash receipts; opens and locks offices or drive-through facilities.
• Shreds/destroys confidential or obsolete documents. Packages obsolete records for storage; forwards as appropriate.

Requirements

High school diploma or GED; supplemented by vocational/technical training in banking, bookkeeping or accounting; supplemented by 5 to 11 months previous experience and/or training involving banking, bookkeeping, customer service, or general office work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.