Public Service Representative w/Language

About the role

The Massachusetts Port Authority is a dynamic organization connecting people and businesses to the global community by air, land, and sea. Employees play a crucial role in moving planes, cargo, and cruise ships safely, efficiently, and sustainably while managing real estate assets that generate $20 billion for the region’s economy. Boston Logan International Airport serves as a vibrant gateway to New England, driven by a commitment to safety, security, environmental stewardship, convenience, and exceptional customer service.

As a Public Service Representative with Language (Bargaining Unit, Local 25), you will be the face of the airport, driving customer-centric initiatives. You will excel in communication, embrace diversity, resolve inquiries and complaints, and ensure passenger satisfaction while adapting to changing situations. Your role contributes to creating a positive and welcoming environment for travelers.

Responsibilities

• Staff information booths, providing ground transportation options, accommodations, and event assistance to passengers.
• Serve as an Airport Ambassador, ensuring passenger flow and public safety at key points.
• Promote Boston and New England by explaining tourist attractions, hospitality services, and Logan Modernization initiatives.
• Operate display systems to provide relevant airline and airport information, manage paging and lost-and-found services, and assist with ADA inquiries.
• Handle emergencies, follow protocols, and actively contribute to enhancing the airport experience for passengers.

Requirements

• High School diploma preferred but not required.
• Ability to communicate in standard English.
• Minimum of 2 years of customer service experience interacting with the general public in retail, hospitality, travel, or transportation industry.
• Bilingual capabilities; must pass verbal foreign language tests.
• Ability to obtain a Massport Security Badge and U.S. Customs Seal.

Benefits

• Collaboration with colleagues across disciplines, including Aviation and Maritime.
• Opportunities for growth, learning, and exploring different areas of the business.
• Work/life balance and a supportive, inclusive culture.
• Safe, healthy, and secure work environment.
• Comprehensive compensation and benefits package.

The role supports the people and businesses of New England, achieves positive impact, fosters community engagement, and promotes environmental stewardship.