Public Service Officer

About the role

Assists callers and visitors requesting non-emergency police services. Greets the public entering the lobby and provides them with information or gives them directions as needed.

Responsibilities

• Answer non-emergency telephone lines and assist visitors.
• May answer emergency calls as required.
• Accurately enter various types of information into the department's computer system.
• Keep records of activities and prepare reports concerning crimes, complaints, accidents, and investigations.
• Determine the nature of the request and take appropriate action.
• Refer request for service to appropriate division or agency as necessary.
• Interview callers or visitors to obtain necessary information.
• Maintain records on activities, reports, requests for service, etc.
• Perform certain functions required by the Municipal Court.
• Perform various duties at the Police public desk and in the records section as assigned.
• Perform related duties as assigned.

Requirements

Physical requirements: frequently walk and stand; frequently flex upper trunk forward, partial flexing of knees; frequently lift and carry up to 10 pounds; frequently push and pull objects; frequently rotate upper trunk to the right or left while sitting or standing; frequently reach above, at, or below shoulder height; continuously talk, see, and hear.

Qualifications

Completion of a high school diploma or the equivalent with an additional one year responsible experience involving public contact; or any combination of relevant education and experience which provides the following:

• Knowledge of various basic laws.
• Ability to determine the nature of service required.
• Ability to speak clearly.
• Ability to write clearly, concisely and legibly.
• Ability to interview callers or visitors to obtain necessary information.
• Ability to learn police department procedures.
• Ability to read and understand various laws; apply basic laws to actual situations.
• Ability to adapt to various situations which include dealing and communicating with people under stress.
• Ability to process information from several sources and work under stress.
• Ability to operate standard office equipment including computers.
• Ability to pass an extensive background investigation to receive security clearance.
• Ability to wear a distinctive uniform identifying you as a Police department employee.
• Ability to work flexible hours.

Benefits

The City of Lubbock provides a comprehensive, cost effective, health and welfare package.