Public Safety Telecommunicator II Trainee
St. Augustine, FL | Full Time | Non-Exempt | Supervised by: COMM Shift Leader
About the role
The Public Safety Telecommunicator (PST) II Trainee is a highly responsible civilian position which performs a tactical function. This position is required to receive emergency (911) and non-emergency calls for Law Enforcement, enter data into a computer while questioning callers for information, and determine the nature, validity, and disposition of calls. This position also requires a PST to utilize computer-generated messages, operate a variety of communications equipment including mapping systems and telephones, answer or refer inquiries and complaints regarding a wide variety of public safety and related matters, and access, retrieve, and relay relevant situational information to other public safety agencies.
This position is required to receive and dispatch emergency (911) and non-emergency calls for Law Enforcement, operate a variety of communications equipment including radio systems and telephones, perform dispatch activities utilizing a computer-aided dispatch (CAD) system, dispatch and monitor deputies and other designated personnel during emergencies and normal operations, answer or refer inquiries and complaints regarding a wide variety of public safety and related matters, access, retrieve, and transmit vehicular or personal information to field units, and relay relevant situational information to other public safety agencies.
Requirements
- High School Diploma or Equivalency
- Valid Florida Driver’s License
- Basic knowledge of Microsoft Office
- Basic knowledge of general office equipment
- Able to become Limited Access FCIC/NCIC certified
- Must be able to become Florida PST Certified
- Must be able to work days, nights, weekends, and/or holidays, including natural disasters, to ensure minimum staffing 24/7, as this position is essential and must report to work during times when the government/agency is closed
- Employees must be able to work either shift, including weekends and holidays
Pay
$53,500 USD / Year