Public Safety Technician- 911 Dispatcher

About the role

The City of Southfield Police Department is seeking a PST/911 Dispatcher to join our team. This position offers a competitive salary range of $48,467 - $66,759, plus $2.50 per hour for every hour worked as a Dispatcher. The position comes with an excellent benefit package, including medical, dental, vision, retirement, holidays, vacation, and more. Uniforms are provided, and the department operates 24/7, including nights, weekends, and holidays.

Responsibilities

• Receive and prioritize incoming emergency and non-emergency calls, complaints, and inquiries from the public.
• Evaluate the information and dispatch police, fire, and emergency medical assistance.
• Perform crisis intervention with distraught callers when necessary.
• Use good judgment and maintain composure during extremely stressful situations.
• Operate communications equipment including computers, radios, and telephones.
• Full-time shift work—days, afternoons, midnights, weekends, and holidays.
• Mandatory unscheduled overtime may be required, depending on staffing.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• One (1) year of relevant work experience serving the public or in a high volume call center environment.
• Possess voice, speech characteristics (e.g. tone and diction), language and communication skills suitable for telephone and radio operations.
• Current expertise or ability to learn to operate Computer Aided Dispatch (CAD) system and other office equipment.
• Valid driver’s license and must meet the City of Southfield driving record standards.
• No felony convictions and no record of serious misdemeanor convictions.

Qualifications

• High school diploma or equivalent.
• One (1) year of relevant work experience serving the public or in a high volume call center environment.
• Previous experience at a 9-1-1 communications center preferred.
• Ability to type 30 w.p.m.
• Must be able to read and interpret maps.
• Valid driver’s license and meet the City of Southfield driving record standards.
• No felony convictions and no record of serious misdemeanor convictions.

Skills

• Excellent verbal and written communication skills.
• Good judgment and ability to handle stressful situations.
• Ability to operate various communication equipment.
• Strong organizational and prioritization skills.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental, and vision insurance.
• Retirement savings account.
• Flexible spending account.
• Life insurance.
• Short-term disability insurance.
• Employee Assistance Program (EAP).
• Family Medical Leave Act (FMLA).

Pay

$48,467 - $66,759; plus $2.50 per hour for every hour worked as a Dispatcher.

Schedule

Full-time shift work—days, afternoons, midnights, weekends, and holidays. Mandatory unscheduled overtime may be required.