Public Safety Solutions Engineer

About the role

The primary objective of this role is to successfully support the winning of new business by positioning NiCE and its solution portfolio with prospects and partners within the Public Safety sector in North America. This person will collaborate with various functions within the company, including Account Executives on the Public Safety business, Product Management, Business Development, Project Management, Legal, Marketing, Professional Services, and Customer Support.

Responsibilities

• Support sales opportunities by acting as a product expert and demonstrating solution capabilities.
• Develop a full understanding of Criminal Justice Process workflow as it pertains to digital evidence.
• Interview and engage a variety of user work groups within Public Safety agencies.
• Construct needs assessments/analyses while working with Account Executives to ensure alignment.
• Collect feedback on solution requirements and interface with Product Management.
• Assist in technical responses to RFPs and presentations.
• Build out Scope of Work (SOW) documents.
• Continually learn market needs and future trends in the Public Safety sector.
• Develop and deliver compelling presentations to end users, partners, and consultants.
• Sell NiCE’s value, differentiating between NiCE and its competitors when presenting the value proposition to potential and existing customers.
• Maintain existing customer relationships with the goal of maximizing long-term revenues through relationship building and leveraging them as strong referral sources.

Requirements

• BA/BS in Computer Science, Information Management Systems, or a related field.
• 4+ years of experience selling and/or sales engineering into Government verticals and/or the overall Public Safety/Security industry.
• Experience working with government Purchasing personnel related to RFP/Bid responses and state and/or federal contracts.
• Proven consultative selling style with experience in demonstration and presentation preparation.
• Exceptional work ethic and strong technical knowledge.
• Excellent communication and presentation skills.
• Proven creative problem-solving skills.
• Strong desire to win and close business.
• Experience working with and influencing high-end decision makers.
• Travel requirement of ~50% per month within assigned territory.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse excelling in AI, cloud, and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.